CHIEF BRANCH MANAGER I

Muthoot Fincorp Ltd.; Nellore; On-site; INR 300,000 - 420,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking individuals to maintain strong relationships with customers and identify market opportunities to drive sales and service excellence.

The role involves coordinating marketing efforts, ensuring efficient customer service, and supporting branch profitability through proactive field activity. The candidate should excel in coaching, business development, and communication in the local language and English, to foster customer trust and drive business growth within the

Qualifications

• Strong coaching and mentoring skills.
• Experience in business development and client relationship building.
• Proficiency in local language and English, with clear communication.

Responsibilities

• Maintain regular and continuous relationships with existing and potential customers.
• Study market trends to support product innovation and up-sell/cross-sell opportunities.
• Initiate and coordinate marketing activities to meet targets.
• Ensure customer delight through efficient service and retention of customers.
• Achieve branch profitability and support field marketing/collection activities as needed.
• Maintain branch records, liaise with authorities and ensure compliance with policies.
• Participate in risk mitigation and audit processes; support the organization’s vision and values.
• Lead, train and coach team members to build capability and career progression.

Skills

Coaching

Business Development

Communication

Job description

Maintain regular & continuous relationship with existing and potential customers.

Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.

Initiate, implement/coordinate and participate in marketing for achieving the above.

Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product - Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization's revenue ?ow and protect customer's long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills - Proficiency in local language and English