BRANCH MANAGER I

Muthoot Fincorp Ltd.; Srikakulam; On-site; INR 300,000 - 550,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a proactive professional to sustain long-term relationships with customers and drive market-driven product upsell. You will coordinate branch marketing, supervise collections, and ensure adherence to policies while collaborating across departments.

The role emphasizes field visits, team mentoring, and a focus on profitability and customer satisfaction within the branch network.

Qualifications

• Coaching and mentoring abilities.
• Business development experience.
• Excellent communication in local language and English.

Responsibilities

• Maintain regular relationships with existing and potential customers.
• Identify market trends to aid innovation and upsell/cross-sell of products.
• Initiate and coordinate marketing activities.
• Achieve branch profitability and targets; conduct field visits for marketing and collection.
• Ensure compliance, risk mitigation and proper maintenance of branch records.
• Recover receivables to protect revenue flow and customer interests.
• Lead and train team; promote knowledge sharing for business growth.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

Maintain regular & continuous relationship with existing and potential customers.

Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.

Initiate, implement/coordinate and participate in marketing for achieving the above.

Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product - Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization's revenue ?ow and protect customer's long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills - Proficiency in local language and English