BRANCH MANAGER

Muthoot Fincorp Ltd.; Yadgir; On-site; INR 279,000 - 446,000; Full time

Job summary

Muthoot Fincorp Ltd. in Karnataka seeks professionals to maintain strong relationships with customers and drive branch profitability.

You will study market trends, initiate marketing activities, and coordinate field visits for marketing and collections, ensuring smooth branch operations and service excellence. Ideal candidates will have coaching and mentoring ability, strong business development acumen, and fluency in local language and English to support growth and customer satisfaction within

Qualifications

• Coaching & mentoring abilities.
• Business development skills.
• Proficiency in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends to aid innovation and up-sell/cross-sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements.
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence and risk mitigation; uphold company vision and customer goodwill.
• Recovery of receivables; monitor and follow up to protect long-term customer interest.
• Maintain branch books, documents and statutory records; liaison with authorities.
• Role will fall under Audit & Gold Inspection; focus on branch profitability.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

Maintain regular & continuous relationship with existing and potential customers.

Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.

Initiate, implement/coordinate and participate in marketing for achieving the above.

Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product - Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization's revenue ?ow and protect customer's long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills - Proficiency in local language and English