Checkout Services Co-Worker-Part Time

IKEA; Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

IKEA Bengaluru is seeking a customer-focused team member for our checkout area. You will provide a fast, friendly, and accurate checkout experience, handle payments securely, and assist customers with questions while maintaining a positive store atmosphere.

You will work in a fast-paced environment, ensuring the till is ready, processing transactions, and supporting store operations to improve the overall shopping experience.

Qualifications

• Customer-focused approach in a fast-paced retail environment.
• Polite, friendly and helpful interactions with customers and colleagues.
• Accurate cash handling and payment processing.
• Ability to multitask and prioritize in busy periods.
• Comfortable using computers and store systems.

Responsibilities

• Provide a fast, efficient, friendly checkout experience for customers.
• Ensure checkout area is prepared and stocked for the day.
• Scan/register products and process payments according to IKEA routines.
• Handle cash securely and accurately.
• Assist customers with questions and provide solutions.
• Identify and escalate payment issues as needed.
• Maintain a safe environment for customers and colleagues.
• Take feedback from customers and share with management.
• Support stock accuracy and store performance through accurate transactions.
• Collaborate with team to improve the shopping experience.
• Share knowledge with colleagues and contribute to a positive team culture.
• Seek efficient ways to work while maintaining service quality and controlling costs.
• Commit to personal learning and development.

Skills

Customer focus

Polite & helpful

Attention to detail

Cash handling

Team player

Multi-tasking

Computer literacy

Tools

POS system

Payment processing

MS Office

Job description

\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.\"

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

• You are customer-focused and enjoy creating a positive and easy shopping experience.
• You have a polite, friendly and helpful approach when interacting with customers and colleagues.
• You are comfortable working in a fast-paced environment and can remain calm when handling challenging customer situations.
• You have good attention to detail and are able to handle payments and transactions accurately.
• You are flexible, organized and able to manage multiple tasks while prioritizing effectively.
• You take initiative, make decisions within your level of responsibility and know when to elevate issues.
• You enjoy working as part of a team and are willing to support and learn from your colleagues.
• You are motivated to learn, develop your skills and contribute to IKEA's business and customer experience.
• You are comfortable using computers and different tools and systems.

Your responsibilities

• Provide a fast, efficient and friendly checkout experience for customers.
• Ensure the checkout area is properly equipped and ready for customers throughout the day.
• Accurately scan/register products and process customer payments according to IKEA routines.
• Handle cash and payments securely, accurately and responsibly.
• Support customers with frequently asked questions and provide appropriate solutions.
• Identify and resolve payment-related issues within your authorization level and elevate when required.
• Maintain a safe and secure environment for customers and colleagues.
• Listen to customer feedback and share relevant information with your manager.
• Understand how your actions impact stock accuracy, customer satisfaction and store results.
• Contribute to checkout action plans and support the achievement of service targets.
• Work closely with other functions and colleagues to improve the overall shopping experience.
• Support and share knowledge with colleagues and contribute to a positive team environment.
• Look for more effective ways of working while maintaining service quality and controlling costs.
• Take responsibility for your own learning and development.

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Studies show that members of underrepresented communities don't apply for jobs unless they're 100% \"qualified\". If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

From: \"Why Women Don't Apply for Jobs Unless They're 100% Qualified\" by Tara Sophia Mohr, August 2014