Customer Relations Co-worker - Part-time -24 hrs, 4 days

IKEA; Pune District; On-site; INR 167,000 - 234,000; Part time

Job summary

IKEA Pune seeks a part-time Customer Relations Co-worker to create a positive shopping experience in a busy retail environment. You’ll work 24 hours over 4 days, delivering friendly service, resolving inquiries, processing payments, and supporting store goals with empathy and teamwork.

You are fluent in English, have prior customer service experience, and thrive on helping customers feel welcome. Join a diverse team dedicated to making everyday life better for the many.

Qualifications

• Experience in customer service within a retail environment.
• Fluent in English (written and spoken).
• Ability to manage multiple tasks in a fast-paced setting.

Responsibilities

• Providing exceptional customer service: be helpful, friendly, and solution-oriented when interacting with customers.
• Handling complaints and inquiries: listen actively to customers, resolve concerns efficiently, and document outcomes.
• Handling complaints and inquiries: listen actively to customers, resolve their concerns efficiently, and
• Optimizing the shopping experience: ensure workspace is well-equipped, organized, and efficient at all times.
• Processing payments: handle transactions accurately and ensure a positive checkout experience.
• Assisting with product assembly & exchanges: help customers with assembly concerns and exchange components when needed.
• Supporting store goals: understand and contribute to the store’s commercial action plan to maximize sales and profitability.
• Ensuring store safety & compliance: maintain a safe and secure shopping environment for customers and colleagues.
• Promoting IKEA values: uphold and reflect IKEA’s values in all customer interactions.

Skills

Customer service

Communication

Team player

Problem solving

Empathy

Job description

Customer Relations Co-worker - Part-time -24 hrs, 4 days

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

• You are passionate about creating a positive shopping experience for customers and thrive in a fast-paced retail environment.
• You have a strong customer focus, enjoy working as part of a team, and have excellent problem-solving skills.
• You are friendly, approachable, and always ready to assist customers with their needs.
• Your ability to remain calm under pressure and handle complaints with empathy makes you a great fit for this role.
• You have experience in customer service and a retail environment.
• You have strong interpersonal skills and the ability to build positive relationships with customers.
• You are able to manage multiple tasks efficiently in a fast-paced environment.
• You have strong problem-solving skills and excellent attention to detail.
• You are comfortable working independently as well as contributing effectively as part of a team.
• You are fluent in English, both written and spoken.
• You have a genuine passion for home furnishing and an understanding of customers’ everyday lives at home.

Your responsibilities

• Providing exceptional customer service: Be helpful, friendly, and solution-oriented when interacting with customers.
• Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and
• Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and
• Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and efficient at all times.
• Processing payments: Handle transactions accurately and efficiently while ensuring a positive checkout experience.
• Assisting with product assembly & exchanges: Help customers with assembly concerns and exchange components when needed.
• Supporting store goals: Understand and contribute to the store’s commercial action plan to maximize sales and profitability.
• Ensuring store safety & compliance: Maintain a safe and secure shopping environment for customers and colleagues.
• Promoting IKEA values: Uphold and reflect IKEA’s values in all customer interactions.

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Studies show that members of underrepresented communities don't apply for jobs unless they're 100% "qualified". If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

From: "Why Women Don't Apply for Jobs Unless They're 100% Qualified" by Tara Sophia Mohr, August 2014