Sales Co-worker- Part time 24 hours- 4 days

IKEA; Mumbai; On-site; INR 180,000 - 280,000; Full time

Job summary

IKEA is recruiting in Mumbai for a customer-focused sales role. You will engage customers, recommend effective home furnishing solutions, and create a convenient shopping experience that drives satisfaction and sales.

You will maintain the sales area, use IKEA tools, and promote services to assist customers throughout their buying journey. Ideal candidates are proactive, detail-oriented, and capable of balancing multiple tasks in a fast-paced environment while upholding IKEA’s sustainability

Responsibilities

• Actively approach and support customers by understanding their needs and offering the best home furnishing solutions to exceed their expectations.
• Create an enjoyable, convenient, and successful shopping experience that leads to satisfied customers and increased sales.
• Maximise sales and profitability in your area of responsibility by focusing on top sellers, prioritised products, and local customer needs.
• Ensure your sales area is clean, tidy, fully stocked, correctly priced, and always aligned with IKEA merchandising standards.
• Use IKEA sales tools, systems, and different sales and communication channels effectively to support customers in their buying journey.
• Actively offer IKEA services to help customers make informed choices and enhance their overall shopping experience.
• Support and implement commercial activities and sales priorities within your department and across the store.
• Analyse and adjust sales space and product capacity to secure high stock availability.
• Share your knowledge and passion for IKEA products with customers and co-workers.
• Contribute to IKEA’s sustainability goals by understanding and living our social and environmental commitments.

Job description

WHO YOU ARE

• You are passionate about people, business, IKEA’s purpose, and home furnishing.
• You are customer-focused, business-minded, and results-driven.
• You have experience in active selling and understanding customer needs.
• You are confident and proactive when approaching and engaging with customers.
• You are enthusiastic, collaborative, flexible, and open to change.
• You take initiative, pay attention to detail, and manage your time and priorities effectively.
• You are comfortable working in a fast-paced environment and managing multiple tasks.
• You have a proven ability to exceed customer expectations and drive sales.
• You understand basic range presentation, sales space management, and customer-focused merchandising.
• You are computer literate and comfortable using digital tools.

YOUR RESPONSIBILITIES

• Actively approach and support customers by understanding their needs and offering the best home furnishing solutions to exceed their expectations.
• Create an enjoyable, convenient, and successful shopping experience that leads to satisfied customers and increased sales.
• Maximise sales and profitability in your area of responsibility by focusing on top sellers, prioritised products, and local customer needs.
• Ensure your sales area is clean, tidy, fully stocked, correctly priced, and always aligned with IKEA merchandising standards.
• Use IKEA sales tools, systems, and different sales and communication channels effectively to support customers in their buying journey.
• Actively offer IKEA services to help customers make informed choices and enhance their overall shopping experience.
• Support and implement commercial activities and sales priorities within your department and across the store.
• Analyse and adjust sales space and product capacity to secure high stock availability.
• Share your knowledge and passion for IKEA products with customers and co-workers.
• Contribute to IKEA’s sustainability goals by understanding and living our social and environmental commitments.

TOGETHER AS A TEAM

We have the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Studies show that members of underrepresented communities don't apply for jobs unless they're 100% "qualified". If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

From: "Why Women Don't Apply for Jobs Unless They're 100% Qualified" by Tara Sophia Mohr, August 2014"