Checkout Services Co-Worker-Part Time

Ikea Ab; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

IKEA in Bengaluru is seeking a customer-focused team member to deliver a fast, friendly checkout experience and assist customers with questions. You will handle payments, keep the checkout area ready, and collaborate with colleagues to ensure smooth store operations.

The role requires attention to detail, comfort with computers and POS tools, and a willingness to learn and contribute to a positive customer experience.

Qualifications

• Customer-focused with a polite, friendly approach.
• Comfortable in a fast-paced retail environment.
• Accurate and detail-oriented with payments & transactions.
• Able to work in a team and learn new systems.

Responsibilities

• Provide a fast, efficient checkout experience.
• Scan items and process payments according to procedures.
• Handle cash securely and responsibly.
• Assist customers with questions and solutions.
• Maintain a clean and ready checkout area.
• Support stock accuracy and store results.
• Collaborate with colleagues to improve shopping experience.

Skills

Customer service

Cash handling

Communication

Multi-tasking

Teamwork

Adaptability

Computer literacy

initiative

Tools

POS system

Cash register

Job description

Who you are

• You are customer-focused and enjoy creating a positive and easy shopping experience.
• You have a polite, friendly and helpful approach when interacting with customers and colleagues.
• You are comfortable working in a fast-paced environment and can remain calm when handling challenging customer situations.
• You have good attention to detail and are able to handle payments and transactions accurately.
• You are flexible, organized and able to manage multiple tasks while prioritizing effectively.
• You take initiative, make decisions within your level of responsibility and know when to escape issues.
• You enjoy working as part of a team and are willing to support and learn from your colleagues.
• You are motivated to learn, develop your skills and contribute to IKEA's business and customer experience.
• You are comfortable using computers and different tools and systems.

Your responsibilities

• Provide a fast, efficient and friendly checkout experience for customers.
• Ensure the checkout area is properly equipped and ready for customers throughout the day.
• Accurately scan/register products and process customer payments according to IKEA routines.
• Handle cash and payments securely, accurately and responsibly.
• Support customers with frequently asked questions and provide appropriate solutions.
• Identify and resolve payment-related issues within your authorization level and escape when required.
• Maintain a safe and secure environment for customers and colleagues.
• Listen to customer feedback and share relevant information with your manager.
• Understand how your actions impact stock accuracy, customer satisfaction and store results.
• Contribute to checkout action plans and support the achievement of service targets.
• Work closely with other functions and colleagues to improve the overall shopping experience.
• Support and share knowledge with colleagues and contribute to a positive team environment.
• Look for more effective ways of working while maintaining service quality and controlling costs.
• Take responsibility for your own learning and development.

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Studies show that members of underrepresented communities don't apply for jobs unless they're 100% 'qualified'. If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

From: 'Why Women Don't Apply for Jobs Unless They're 100% Qualified' by Tara Sophia Mohr, August 2014'