Chat Support Executive

MR Technology

Vadodara

On-site

INR 240,000 - 420,000

Full time

9 days ago

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Job summary

MR Technology in Vadodara, Gujarat, India, is seeking a detail-oriented Chat Support Executive to manage real-time customer inquiries via live chat and messaging platforms. You will be the primary contact for resolving customer issues efficiently and maintaining high customer satisfaction levels.

The role requires 1–3 years in non-voice support, a minimum 45 WPM typing speed with 90% accuracy, and excellent written English.

Qualifications

Experience: 1–3 years in non-voice customer support, chat support, or ticketing systems.
Typing speed: Minimum 45+ WPM with 90%+ accuracy.
Communication: Excellent written English grammar, spelling, and tone.

Responsibilities

Handle live chat interactions, answering customer queries accurately and professionally.
Troubleshoot account, product, or order issues while keeping response times under 60 seconds (example).
Escalate complex technical or billing issues to senior teams using standard ticketing tools.
Maintain a standard of service that reflects our brand's voice and customer satisfaction standards.

Skills

Chat support

Typing 45 WPM

Written English

Job description

About the Role:

We are looking for a detail-oriented Chat Support Executive to manage real-time customer inquiries via live chat and messaging platforms. You will be the primary point of contact for resolving customer issues efficiently and maintaining high customer satisfaction levels.

Key Responsibilities:

Handle live chat interactions, answering customer queries accurately and professionally.
Troubleshoot account, product, or order issues while keeping response times under [e.g., 60 seconds].
Escalate complex technical or billing issues to senior teams using standard ticketing tools.
Maintain a standard of service that reflects our brand's voice and customer satisfaction standards.

Mandatory Requirements:

Experience: 1–3 years in non-voice customer support, chat support, or ticketing systems.
Typing Speed: Minimum 45+ WPM with 90%+ accuracy.
Communication: Excellent written English grammar, spelling, and tone.