Chat Support Executive

Artech L.L.C.; Hyderabad; On-site; INR 280,000 - 400,000; Full time

Job summary

Artech L.L.C. in Hyderabad seeks a Customer Service Representative (Chat Support) to deliver high-quality support via digital chat and maintain strong CSAT. The role emphasizes clear written communication, empathy, and efficient resolution of queries.

You will handle inbound chats, document conversations in internal systems, and work with CRM tools. 0–2 years experience and English proficiency are required. Exposure to healthcare or insurance processes is a plus.

Qualifications

• 0–2 years of customer service experience (chat support preferred).
• Experience in chat-based customer support.
• Exposure to healthcare, insurance, or managed care processes.
• Strong written communication skills in English.
• Ability to manage multiple chat conversations simultaneously.
• Familiarity with CRM tools or chat platforms.
• Excellent writing and typing accuracy.

Responsibilities

• Deliver high-quality support through digital chat platforms.
• Understand customer issues and provide accurate, timely resolutions.
• Document chat interactions clearly in internal systems.
• Maintain CSAT/NPS performance metrics.

Skills

Written communication

Empathy

English proficiency

Multitasking

Typing accuracy

Chat support

Tools

CRM tools

Chat platforms

Job description

• We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms
• This role requires strong written communication skills, attention to detail, and the ability to resolve customer queries efficiently
• Handle inbound customer interactions via chat with professionalism and empathy
• Understand customer issues and provide accurate, timely resolutions
• Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS)
• Document chat interactions clearly and accurately in internal systems
• Strong written communication skills in English
• Ability to manage multiple chat conversations simultaneously
• Prior experience in chat-based customer support
• Exposure to healthcare, insurance, or managed care processes
• Familiarity with CRM tools or chat platforms
• Excellent written communication and typing accuracy

Experience Required

• 0–2 years of customer service experience (chat support preferred)