Chat Support Associate | International Non Voice BPO

Talent Acquaintance; Chandigarh; Presencial; INR 210 000 - 320 000; Tempo integral

Resumo da oferta

Talent Acquaintance is looking for a customer-focused chat support specialist. You will address inquiries, resolve issues, and maintain top-tier service in a fast-paced, non-voice setting.

Collaboration with internal teams, accurate CRM documentation, and ongoing product knowledge updates are essential. Strong communication and problem-solving skills are required to excel in this role.

Qualificações

• Experience in a customer-facing role, preferably in chat or non-voice BPO.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.

Responsabilidades

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Conhecimentos

Customer service

Communication

Problem solving

Team collaboration

Multi-tasking

Ferramentas

CRM software

Descrição da oferta de emprego

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.