Chat Support Associate : 4 LPA : Grads & UG : 5 Days Work : Apply Now

Outpace Consulting Services; New Delhi, Gurugram District; On-site; INR 300,000 - 400,000; Full time

Job summary

Outpace Consulting Services in Delhi, India is seeking candidates for International Chat Support. The role requires a min 1 year of chat experience and a graduate/UG qualification. You will handle live chat inquiries, troubleshoot issues, and guide customers through product features.

Responsibilities include real-time engagement, issue escalation, CRM documentation, and proactive support through chat invitations. Strong written English, multitasking, and empathy are essential.

Qualifications

• Excellent written English with clear, professional tone.
• Ability to manage multiple chats simultaneously without compromising quality.
• Typing speed 20–30 WPM and basic technical troubleshooting skills.
• Customer empathy and calm under pressure are essential.
• High school diploma or equivalent; college degree/certification preferred.

Responsibilities

• Real-Time Engagement: respond to customer inquiries via live chat and messaging platforms.
• Problem Resolution: guide customers through product features and resolve technical issues.
• Record Management: document interactions in CRM and update issue reports.
• Issue Escalation: escalate complex cases to relevant departments and follow up.
• Proactive Support: invite visitors to chat based on browsing behavior.

Skills

Written Communication

Multitasking

Technical Proficiency

Soft Skills

Education

Education

High school diploma or equivalent

College degree or certification preferred

Tools

CRM systems

Job description

Hi

We are looking to hire candidates for International Chat Support

Exp : Min 1 Year in Experience Chat

Sal : Max 4 LPA

Qualification: Graduate/UG

Key Responsibilities :

• Real-Time Engagement: Responding to customer inquiries promptly via live chat and messaging platforms to address queries or troubleshoot problems.
• Problem Resolution: Identifying customer needs and helping them use specific product features or providing step-by-step guidance to resolve technical issues.
• Record Management: Documenting customer interactions in CRM systems and updating internal databases with technical issue reports.
• Issue Escalation: Identifying and escalating complex cases to the appropriate departments while following up to ensure resolution.
• Proactive Support: Using chat invitations to reach out to website visitors based on their browsing behavior.

Essential Skills

• Written Communication: Exceptional command of grammar and tone to provide clear, professional, and empathetic responses.
• Multitasking: The ability to juggle multiple active chats without sacrificing the quality of service.
• Technical Proficiency: A typing speed typically ranging from 20 to 30 WPM.
• Soft Skills: High levels of empathy, patience, and a "positive attitude" to handle frustrated customers.
• Education: Usually requires a high school diploma or equivalent, though many Customer Support Specialist roles prefer a college degree or relevant certification.