Chat Support Associate

Banarasi Rampati Rajbhar; Mumbai Suburban; On-site; INR 279,000 - 424,000; Full time

Job summary

Firstsource is hiring for a UK banking chat support role located in Malad (West). The position involves solving UK banking queries via chat, with a focus on accuracy, compliance, and quick response times.

The ideal candidate should have strong written English, good typing speed, and basic banking knowledge. The role offers a full-time arrangement with multiple shifts and rotational offs as indicated in the posting.

Qualifications

• Comfortable with fast typing and chat-based communication.
• Good written English and grammar.
• Awareness of basic banking concepts and security/compliance.

Responsibilities

• Assist customers with account-related queries via chat.
• Provide information on transactions, cards and banking services.
• Resolve issues through chat while ensuring compliance and security.

Skills

Typing speed

Written English

Job description

Posted: 2 days ago Openings: 50 Applicants: 47

1) Opening For Chat ,Voice, Email And Blended Proces For Uk Bank

2) Job Location : Malad (West)

3) Week of : 2 Rotational Off

4) Sallry : 25k to 38k

Job Role : Solve UK Banking Realated Query Via Chat

Skills highlighted with ‘‘ are preferred keyskills

LBG" commonly refers to a banking customer support process (often associated with the Lloyds Banking Group account in some Firstsource locations). In a chat process, employees handle customer queries through live chat instead of voice calls.

Typical responsibilities include:

• Assisting customers with account-related queries.
• Providing information on transactions, cards, and banking services.
• Resolving issues through chat while following compliance and security guidelines.
• Handling multiple customer chats simultaneously.
• Maintaining good typing speed and written communication skills.

Common interview topics for a Firstsource chat process:

• Written English and grammar.
• Typing speed and accuracy.
• Basic banking and fraud-awareness concepts.
• Multitasking and problem-solving skills.

If you're preparing for an interview, tell me:

• Is it LBG (Lloyds Banking Group) Chat Process?
• Are you looking for the job role, interview questions, salary, or work process?

I can provide detailed preparation material accordingly.