Chat Customer Service Representative | International BPO

Talent Acquaintance; Jaipur; Sur place; INR 300 000 - 540 000; Plein temps

Résumé du poste

Talent Acquaintance in Jaipur is seeking a Customer Support Associate to handle inquiries and resolve issues with professionalism across multiple channels.

You will develop product knowledge, collaborate with internal teams to enhance experiences, and look for upsell opportunities while maintaining accurate records of interactions. Strong communication and adaptability are essential in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsabilités

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Connaissances

Communication skills

Interpersonal skills

Adaptability

Problem-solving

Analytical skills

Computer literacy

Attention to detail

Organizational skills

Description du poste

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.