Chat Customer Service Representative | International BPO

Talent Acquaintance; Dadri; On-site; INR 223,000 - 391,000; Full time

Job summary

Talent Acquaintance in Dadri, UP invites applications for a Customer Support executive. The role focuses on handling customer inquiries, resolving issues, and delivering exceptional service across channels.

You will maintain records and contribute to a positive customer experience. The ideal candidate possesses excellent communication, strong problem-solving skills, and the ability to adapt in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal abilities are required.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills demonstrated.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing priorities and situations.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Interpersonal skills

Problem-solving

Analytical skills

Computer literacy

Adaptability

Attention to detail

Organizational skills

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.