Chat Customer Service Representative | International BPO

Talent Acquaintance; Chandigarh; On-site; INR 300,000 - 500,000; Full time

Job summary

Talent Acquaintance in Chandigarh, India is seeking a customer service professional to handle inquiries, resolve issues, and provide service across multiple channels. You will work closely with teams to ensure a seamless customer experience while building knowledge of products and services.

The role emphasizes problem-solving, adaptability, and meticulous record-keeping to support upselling opportunities and positive customer outcomes.

Qualifications

• Excellent communication and interpersonal skills.
• Fast-paced, dynamic environment experience.
• Strong problem-solving and analytical abilities.
• Proficient with computer systems and software.
• Ability to adapt to changing priorities and stay organized.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Analytical skills

Adaptability

Attention to detail

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.