Chat Customer Service Representative | International BPO

Talent Acquaintance; Ghaziabad District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in India seeks a Customer Support Executive to handle inquiries, resolve issues professionally, and deliver exceptional service across multiple channels. Develop and maintain thorough knowledge of products and services.

You will collaborate with internal teams to enhance customer experience, identify opportunities to upsell and cross-sell products or services, and maintain accurate records of customer interactions and transactions.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Excellent communication

Interpersonal skills

Problem solving

Analytical skills

Computer systems

Adaptability

Attention to detail

Organizational skills

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.