Chat Customer Service Representative | International BPO

Talent Acquaintance; Pune District; In loco; INR 300.000 - 480.000; Tempo pieno

Descrizione del lavoro

Talent Acquaintance is seeking a customer service professional in Pune to handle inquiries and resolve issues with professionalism. You will provide excellent service across multiple channels, work with internal teams to improve the customer experience, and maintain deep knowledge of products and services.

The role emphasizes upselling and cross-selling while keeping precise records of interactions and transactions.

Competenze

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficient with computers and software applications.
• Ability to adapt to a fast-paced, dynamic work environment.

Mansioni

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Conoscenze

Communication

Interpersonal skills

Problem solving

Analytical skills

Computer literacy

Descrizione del lavoro

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.