Chat Customer Service Representative | International BPO

Talent Acquaintance; Coimbatore District; On-site; INR 250,000 - 360,000; Full time

Job summary

Talent Acquaintance in Tamil Nadu is seeking a dedicated customer support professional to handle inquiries and resolve issues across channels. You will engage with customers, maintain accurate records, and contribute to a high-quality service experience.

The role requires excellent communication, strong problem-solving abilities, and the capacity to work in a fast-paced environment while collaborating with internal teams to improve products and services.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Interpersonal skills

Problem-solving

Analytical skills

Adaptability

Attention to detail

Tools

Computer literacy

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.