Chat Customer Service Representative | International BPO

Talent Acquaintance; Indore District; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Indore, India seeks a customer service professional to handle inquiries and resolve issues with professionalism. You will deliver exceptional service across phone, chat, and email while building thorough knowledge of our products and services.

You will collaborate with internal teams to improve the customer experience, identify upsell opportunities, and maintain accurate records of interactions and transactions in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical abilities.
• Proficient with computers and software applications.
• Adaptable to changing priorities and situations.
• Attention to detail and organization.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Interpersonal skills

Problem-solving

Analytical thinking

Adaptability

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.