Chat Customer Service Representative | International BPO

Talent Acquaintance; Greater Noida; On-site; INR 180,000 - 300,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer support representative to handle inquiries and resolve issues professionally across channels. You will develop product knowledge and collaborate with internal teams to enhance customer experience.

The role requires excellent communication, problem-solving, and a detail-oriented approach in a fast-paced environment; you should be proficient with computer systems and adapt to changing priorities.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Proficient with computer systems and software.
• Adaptable to changing priorities and details.
• Organized with strong attention to detail.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication skills

Interpersonal skills

Problem solving

Analytical skills

Computer proficiency

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.