Chat Associate

SERI India Private Limited; Delhi; Presencial; INR 201.000 - 391.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Cell phone reimbursement

Flexible schedule

Internet reimbursement

Leave encashment

Descripción de la vacante

SERI India Private Limited is seeking a Chat Process Executive for on-site work at West Punjabi Bagh with 1 year of chat support experience. You will handle real-time customer chats, follow scripts, and aim for quick resolutions while maintaining service levels.

The role requires immediate joining, ability to work in shifts, and strong communication skills in English. Compensation is industry-best with daily shifts and per-month payout.

Formación

• 1 year of experience in live chat support or customer service.
• Strong written communication in English; additional languages are a plus.
• Ability to type quickly and multitask while maintaining accuracy.

Responsabilidades

• Handle incoming customer queries via live chat platforms.
• Provide accurate, empathetic, and timely responses following scripts and policies.
• Troubleshoot basic product/service issues.

Conocimientos

Chat support

English proficiency

Typing speed

CRM workflows

Problem solving

MS Office

Herramientas

Zendesk Chat

Freshchat

Intercom

Descripción del empleo

Job description:

Job Title: Chat Process Executive

Location: West Punjabi Bagh

Experience: 1 year with immediate Joining

About Us

International Schooling is the best American online school serving 15000+ students and is the most trusted & recommended American online school by parents across 190+ countries. Trusted Online School Since 2014

Role Summary

We are looking for a motivated Chat Process Executive with at least 1 year of experience in live chat support or customer service. The ideal candidate will manage real-time customer interactions via chat, resolve queries quickly, maintain high-quality communication, and meet KPIs. Immediate joining is required.

Key Responsibilities

• Handle incoming customer queries via live chat platforms (Zendesk Chat, Freshchat, Intercom, etc.).
• Provide accurate, empathetic, and timely responses while following predefined scripts and policies.
• Troubleshoot basic product/service issues and ...
• Maintain high response and resolution rates while adhering to SLA and quality benchmarks.
• Log interactions and update CRM/ticketing systems with clear notes.
• Achieve daily/hourly productivity and quality targets.
• Participate in training, quality feedback sessions, and process improvement initiatives.
• Support simple order processing, refunds, and account updates when required.

Qualifications & Skills

• Minimum 1 year experience in chat support, customer service, or BPO chat processes.
• Strong written communication skills in English (additional languages will add advantage)
• Comfortable typing quickly and accurately while multitasking.
• Familiarity with chat/ticketing tools and basic CRM workflows.
• Problem-solving mindset and ability to stay calm under pressure.
• Basic computer skills: MS Office, web navigation.
• Ability to work in shifts if required and join immediately.

Desired Attributes

• Friendly, patient, and customer-focused attitude.
• Quick learner and adaptable to changing processes.
• Team player with good time-management skills.

Compensation & Benefits

Salary-Best from Industry

Shift-Day

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement
• Leave encashment
• Work

Application Question(s):

• can you come for interview on 22nd October 2026 In-Person

Pay: ₹18,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule

Application Question(s):

• can you come for interview on 22nd Oct 2026

Experience:

• Live chat: 1 year (Required)

Work Location: In person