Chargeback Lead- Nightshift (Hyderabad)

Straive; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Straive in Hyderabad, India seeks an experienced professional to manage end-to-end chargeback processes within a fast-paced e-commerce environment. You will leverage fraud detection tools and transaction monitoring systems to identify and mitigate fraud risks.

Ideal candidates have 7+ years in chargebacks, deep knowledge of PCI requirements, and strong communication skills to coordinate across teams and platforms.

Qualifications

• 7+ years of experience in end-to-end chargeback processes.
• Strong understanding of e-commerce payment ecosystems and fraud typologies.
• Experience with fraud detection tools and transaction monitoring systems.
• Knowledge of PCI compliance requirements.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Experience or exposure with major e-commerce platforms and payment gateways.

Responsibilities

• 7+ years of experience in end-to-end chargeback process.
• Strong understanding of e-commerce payment ecosystems and fraud typologies.
• Experience with fraud detection tools and transaction monitoring systems.
• Analytical mindset with excellent problem-solving abilities.
• Knowledge of common fraud schemes including Account Takeover (ATO) fraud.
• Friendly fraud / false chargebacks.
• Card testing fraud.
• Synthetic identity fraud.
• Triangulation fraud.
• Refund fraud.
• Familiarity with PCI compliance requirements.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Skills

End-to-end chargeback process

Fraud detection

Transaction monitoring

Analytical thinking

Communication skills

Job description

Role & responsibilities

• 7+ years of experience in end to end chargeback process/
• Strong understanding of e-commerce payment ecosystems and fraud typologies
• Experience with fraud detection tools and transaction monitoring systems
• Analytical mindset with excellent problem-solving abilities
• Knowledge of common fraud schemes including:
• Account Takeover (ATO) fraud
• Friendly fraud/false chargebacks
• Card testing fraud
• Synthetic identity fraud
• Triangulation fraud
• Refund fraud
• Familiarity with payment card industry (PCI) compliance requirements
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment and manage multiple priorities

Preferred Qualifications

• Experience or exposure with major e-commerce platforms and payment gateways