Manager

TigerHire; Haryana; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

TigerHire is seeking an experienced fraud and payments analyst in Haryana, India. You will manage chargeback cases, assess disputes, and build defensible evidence for resolution.

The role demands 6+ years of experience with SQL, Excel, and dashboards, and the ability to process 100+ cases daily while meeting SLAs. Strong analytical judgment and meticulous documentation are essential.

Qualifications

• 6+ years work experience SQL, Excel, Dashboards experience preferred
• Ability to process 100+ cases a day against SLAs
• Strong written communication and audit-ready documentation

Responsibilities

• Handle chargeback and dispute lifecycle tasks with accuracy
• Build complete evidence packs for closure and policy compliance
• Monitor case queues and reporting metrics to track recovery rates and patterns

Job description

• **Chargeback and dispute lifecycle expertise: **hands-on experience with card-network dispute rules (Visa/Mastercard reason codes, representment, pre-arbitration), submission deadlines, and compelling-evidence requirements.
• **Fraud investigation and analytical judgment: **ability to read transaction, device, and behavioral signals to distinguish true fraud from friendly fraud and service- or refund-related disputes, and to make defensible liability calls.
• **Airline / travel domain knowledge: **familiarity with PNRs, ticketing and fare rules, itinerary usage, refunds and credits, and GDS/PSS or payment-gateway data; a plus, not a must, if the candidate has strong payments background.
• **Evidence building and documentation discipline: **strong written communication, attention to detail, and the ability to assemble complete, audit-ready evidence packs and apply closure codes and policies consistently.
• **High-volume operations and reporting mindset: **comfort processing 100+ cases a day against SLAs, prioritizing queues, working in case-management tools and Excel/SQL, and tracking quality, recovery rates, and recurring dispute patterns.his group understand, build & standardize the reporting delivery process.
• **Chargeback and dispute lifecycle expertise: **hands-on experience with card-network dispute rules (Visa/Mastercard reason codes, representment, pre-arbitration), submission deadlines, and compelling-evidence requirements.
• **Fraud investigation and analytical judgment: **ability to read transaction, device, and behavioral signals to distinguish true fraud from friendly fraud and service- or refund-related disputes, and to make defensible liability calls.
• **Airline / travel domain knowledge: **familiarity with PNRs, ticketing and fare rules, itinerary usage, refunds and credits, and GDS/PSS or payment-gateway data; a plus, not a must, if the candidate has strong payments background.
• **Evidence building and documentation discipline: **strong written communication, attention to detail, and the ability to assemble complete, audit-ready evidence packs and apply closure codes and policies consistently.
• **High-volume operations and reporting mindset: **comfort processing 100+ cases a day against SLAs, prioritizing queues, working in case-management tools and Excel/SQL, and tracking quality, recovery rates, and recurring dispute patterns.

6+ years work experience SQL, Excel, Dashboards experience preferred