Executive - Chargeback

airpay payment services; Mumbai; On-site; INR 670,000 - 1,004,000; Full time

Job summary

airpay payment services is seeking a Chargeback Specialist to manage chargebacks, resolve disputes, and guide merchants on procedures and regulations. The role requires strong knowledge of payment solutions, fraud prevention, and risk management.

Ideal candidates have 2–5 years of experience, a bachelor’s degree, and demonstrated analytical and organizational abilities. The position entails liaison with financial institutions and internal teams to maintain compliant chargeback processes.

Qualifications

• A bachelor’s degree is required.
• 2–5 years of experience as a chargeback specialist.
• Knowledge of chargeback regulations and processes.
• Proficiency with MS Office.
• Strong knowledge of financial processes.
• Analytical and organizational abilities.

Responsibilities

• Provide specialist advice and guidance on chargeback processes.
• Identify and investigate fraudulent chargeback claims.
• Identify and address any issues in chargeback process.
• Liaise with external stakeholders on chargeback matters.
• Develop and maintain chargeback processes and procedures.
• Excellent knowledge of the chargeback process.
• Communicate effectively with merchants, financial institutions, and other stakeholders.
• Organised and able to work under pressure to meet deadlines.
• Ability to analyse and resolve disputes in a timely manner.
• Good knowledge of banking regulations.

Skills

Chargeback processes

Analytical skills

Problem-solving

Communication

Risk management

Education

Bachelor's degree

Tools

MS Office

Job description

Job Summary:

This role is responsible for managing chargebacks. The role requires excellent merchant service skills and experience in dispute resolution, fraud prevention and risk management. The Chargeback Specialist will be expected to identify and resolve disputes, liaise with financial institutions, and provide guidance to merchants on chargeback procedures and regulations. The successful candidate will have a strong working knowledge of payment solutions, and chargeback rules, as well as experience with fraud prevention and risk management.

Key Responsibilities:

• Provide specialist advice and guidance on chargeback processes.
• Identify and investigate fraudulent chargeback claims.
• Identify and address any issues in chargeback process.
• Liaise with external stakeholders on chargeback matters.
• Develop and maintain chargeback processes and procedures.
• Excellent knowledge of the chargeback process.
• Ability to communicate effectively with merchants, financial institutions, and other stakeholders.
• Organised and able to work under pressure to meet deadlines.
• Ability to analyse and resolve disputes in a timely manner.
• Strong analytical and problem-solving skills.
• Good knowledge of banking regulations.

Required Qualifications:

• A bachelor’s degree in any stream.

Skills and Experience:

• 2 - 5 years of experience as a chargeback specialist.
• Ability to manage multiple tasks.
• Knowledge of chargeback regulations and processes.
• Proficiency with MS office.
• Strong knowledge of financial processes.
• Analytical and organizational abilities.