IT Support & Hardware Engineer

PromptTech Global; Thiruvananthapuram; On-site; INR 260,000 - 420,000; Full time

Job summary

PromptTech Global, located in Technopark, Thiruvananthapuram, Kerala, invites applications for the IT Support & Hardware Engineer role. You will install, configure, and maintain desktops, laptops, printers, and other IT hardware while diagnosing hardware, software, and network issues to keep business operations running smoothly.

The role requires problem‑solving, good communication, and the ability to work independently or as part of a team.

Qualifications

• Familiar with computer hardware and peripherals.
• Understanding of LAN/WAN/Wi‑Fi and TCP/IP fundamentals.
• Experience with Windows OS, Office, and common troubleshooting tools.
• Strong problem‑solving and analytical skills.
• Good communication and customer service abilities.
• Ability to work independently or in a team.
• Diploma/Bachelor’s Degree in Computer Science, IT, Electronics, or related field; certifications like A+, N+, CCNA add value.
• Fresher to 3 years in IT support, desktop support, or hardware maintenance.

Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and IT hardware.
• Diagnose and resolve hardware, software, and network issues.
• Provide technical support to employees via phone, email, and in‑person.
• Perform system upgrades, hardware replacements, and preventive maintenance.
• Configure and troubleshoot Windows and Linux operating systems.
• Manage user accounts, passwords, and access permissions.
• Monitor network performance and resolve connectivity issues.
• Maintain IT inventory and documentation of assets.
• Ensure data backup, security, and antivirus protection.
• Coordinate with vendors for hardware repairs and warranty services.

Skills

Hardware basics

Networking concepts

Windows troubleshooting

Problem solving

Communication skills

Teamwork

Education

Diploma/Bachelor's Degree in Computer Science/IT/Electronics

Tools

Windows OS

Microsoft Office

Troubleshooting tools

Job description

Full-time, Permanent, Urgent

IT Support & Hardware Engineer

Technopark, Thiruvanathapuram, Kerala, India

Job Summary

The IT Support & Hardware Engineer is responsible for installing, maintaining, troubleshooting, and supporting computer hardware, software, networks, and IT systems to ensure smooth business operations across the organization.

Key Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and other IT hardware.
• Diagnose and resolve hardware, software, and network issues.
• Provide technical support to employees through phone, email, and in-person assistance.
• Perform system upgrades, hardware replacements, and preventive maintenance.
• Configure and troubleshoot operating systems such as Windows and Linux.
• Manage user accounts, passwords, and access permissions.
• Monitor network performance and resolve connectivity issues.
• Maintain IT inventory and documentation of hardware and software assets.
• Ensure data backup, security, and antivirus protection.
• Coordinate with vendors for hardware repairs and warranty services.

Required Skills & Qualifications

• Knowledge of computer hardware and peripherals.
• Understanding of networking concepts (LAN, WAN, Wi-Fi, TCP/IP).
• Experience with Windows OS, Microsoft Office, and troubleshooting tools.
• Problem‑solving and analytical skills.
• Good communication and customer service skills.
• Ability to work independently and in a team.
• Diploma/Bachelor's Degree in Computer Science, IT, Electronics, or related field.
• Certifications such as A+, N+, CCNA, or Microsoft certifications are an added advantage.
• Experience: Fresher to 3 years of experience in IT support, desktop support, or hardware maintenance.

Send your CV with the subject as the job title and code to [e-mail]