Field Support Engineer

Accel It Services; Ernakulam, Kottayam; Presencial; INR 360 000 - 480 000; Tempo integral

Resumo da oferta

Accel IT Services is seeking a Field Support Engineer to deliver on-site technical support across Ernakulam and Pala. The role involves travel to client locations for installation, configuration, and maintenance of IT hardware and software, with emphasis on desktop systems and printers.

The candidate should have 1–3 years of field or desktop support experience, a Diploma or Bachelors in CS/IT/Electronics, and relevant certifications (A+, N+, MCP) considered advantageous.

Qualificações

• Diploma or degree in CS/IT/Electronics.
• Certifications such as A+, N+, MCP are a plus.
• 1–3 years of field/desktop/tech support experience.

Responsabilidades

• Visit customer locations to provide technical support.
• Install, configure, and maintain desktops, laptops, printers.
• Diagnose hardware, software, OS issues.
• Perform OS installations and business app configurations.
• Coordinate with customers and teams for issue closure.

Conhecimentos

Field support

Desktop support

Customer service

Troubleshooting

Hardware & printers

Windows OS

Tech installation

Formação académica

Diploma / Bachelor's in CS/IT/Electronics

Certifications such as A+, N+, MCP

Ferramentas

Windows OS

Printer drivers

Networking basics

Descrição da oferta de emprego

Field Support Engineer

Location: Ernakulam / Kottayam ( Pala )

Employment Type: Full-Time

About the Role

Accel IT Services is looking for a dynamic and customer-focused Field Support Engineer to provide technical support and maintenance services at client locations across Ernakulam and Pala. The role requires frequent travel to customer sites for installation, configuration, troubleshooting, and maintenance of IT hardware, software, and peripheral devices.

Key Responsibilities

• Visit customer locations to provide technical support and resolve IT-related issues.
• Install, configure, and maintain desktops, laptops, printers, and related peripherals.
• Diagnose and troubleshoot hardware, software, and operating system issues.
• Perform installation, upgrades, and configuration of Windows operating systems and business applications.
• Configure and troubleshoot printer-related issues, including hardware faults, connectivity, and driver-related problems.
• Maintain service reports, visit logs, and support documentation.
• Ensure timely resolution of customer issues and adherence to service commitments.
• Coordinate with customers and internal teams for effective issue management and closure.

Qualifications

• Diploma / Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related discipline.
• Certifications such as A+, N+, MCP, or equivalent will be an added advantage.
• 1-3 years of experience in field support, desktop support, or technical support.