Field Support Engineer

Verbszmarketing; Ernakulam; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

PF & Health insurance

Travel allowance

On-the-job training

Mentorship

Career growth

Job summary

Verbsz Technologies Pvt. Ltd. in Kerala seeks a motivated field engineer to support token management systems at client sites. You will travel daily to customer locations, run demos, train staff, and troubleshoot on the spot with a hands-on approach.

You’ll conduct on-site training during the initial weeks, then maintain regular client contact for follow-up support. Fluent Malayalam and English are preferred to communicate with diverse users.

Qualifications

• Willingness to travel daily within Kerala to client sites.
• Strong interpersonal and communication skills in Malayalam and English.
• Hands-on problem-solving and training capabilities for non-technical users.

Responsibilities

• Travel daily to client locations to conduct technical demos and training on token management system.
• Run on-site support clinics and full-day presence during onboarding weeks.
• Provide first-level technical troubleshooting during client visits and document issues for the team.

Skills

Travel to client locations

Bilingual communication

On-site demos

Freshers welcome

Job description

We are looking for a motivated, road-ready professional from Kerala to join our technical team supporting token management systems at client sites. This role is ideal for someone who is comfortable traveling daily, enjoys hands-on problem-solving, and can confidently walk clients through using an app or device in person. Unlike a typical desk-based support role, this position is built around face-to-face client interaction — you’ll be the person physically present at the client’s location, running demos, training staff, and troubleshooting issues on the spot.

Key Responsibilities:

• Travel daily to client locations to conduct technical demos and training sessions on the token management system.
• Run on-site “support clinics” — full-day presence at client sites for the first 1–2 weeks after onboarding, helping staff get comfortable with the system.
• After theinitialonboarding period, stay in regular contact with assigned clients and revisit sites as needed for follow-up support.
• Provide first-level technical troubleshooting for app/device issues during visits.
• Communicate with clients and internal teams via calls, chat, and email — primarily in Malayalam and English.
• Escalate complex technical issues to senior engineers and follow up until resolved.
• Document client issues, training sessions, and recurring problems for the team.
• Support process improvementbasedon on-ground client feedback.
• Willingness and ability to travel daily within Kerala (own vehicle/license preferred).
• Comfortable and confident using smartphones and mobile/web apps — able todemonstrateand explain app usage to non-technical users.
• Strong communicationskills in Malayalam and English.
• Basic technical knowledge (any exposure to software, devices, or troubleshooting is a plus — not mandatory).
• Good interpersonal skills; comfortable speaking with clients face-to-face, including in non-office settings.
• Detail-oriented, self-motivated, and able to work independently in the field.

Educational Qualifications:

• Candidates with prior experience helping others use smartphones/apps, or any technical support exposure, are encouraged to apply.

Experience:

Freshers and early-career candidates (0–2 years) welcome.

What We Offer:

• Competitive salary (add range/CTC).
• Provident Fund (PF) and health insurance coverage.
• Travel allowance / fuel reimbursement for daily client visits.
• On-the-job training in token management systems and client-facing technical support.
• Mentorship from experienced engineers.
• Career growth path in technical support / field operations

About Us:

Verbsz Technologies Pvt. Ltd. is an innovative full-service digital marketing agency offering end-to-end digital marketing services to help fast-growing businesses transform their online presence. Verbsz is headquartered in Reston, VA, USA with an international office in Cochin, India. We are recognized globally with clients throughout the United States, Canada, Australia, Asia, and our team of digital marketing professionals have various skill sets to support clients in 3+ languages

We provide numerous creative and technical services including digital marketing, creative design, search engine optimization, search engine marketing, advertising, web design, social media marketing and content strategy, video marketing, ecommerce solutions, and web application development. Verbsz is a Google Partner and has been recognized by marketing industry leaders such as Kiksta, Expertise, Clutch, and more.

If you have the skills and experience for this role, we’d love to have you as a part of our team!