Change manager - LCS

Coface; Bengaluru; Hybrid; INR 3,500,000 - 5,500,000; Full time

Benefits offered by this job

Hybrid working model

Health care

Learning & development budget

Job summary

Coface is seeking a senior Change Manager to coordinate global Change Management for the Local Centralized System (LCS). You will lead CM workstreams, align with project managers, and ensure high adoption and usage of changes across 20 countries in APR, MAR and WEAR.

A strong background in multinational projects and change processes is required. The role offers a hybrid working model after an initial month, with opportunities for international career development and strong learning benefits.

Qualifications

• Senior change manager with global lead for LCS transformation.
• Minimum of 10 years of proven experience in multinational/multicultural projects.
• Strong ability to coach teams through transitions.

Responsibilities

• Lead Change Management globally for LCS across projects.
• Develop and implement CM strategies and plans to maximize adoption.
• Track costs, benefits, risks and issues; report to region/global levels.
• Ensure compliance with Coface standards and regulators.
• Collaborate with sponsors and stakeholders to achieve buy-in.

Skills

Coaching skills

Project management

Change management

Risk management

English proficiency

Education

Process/Project/Change management

Six Sigma

Finance

Business Administration

Operations

Project/Lean/Agile management

Banking

Tools

CM Planning tools

Risk monitoring tools

Job description

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

At Coface we make trade happen everyday

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Description

MISSION :

Overall responsible for coordinating change management in all projects related to Local Centralized System (LCS), our collaborative platform supporting contract management, invoicing, claims and reporting. LCS currently serves more than 550 active users across 20 countries in APR, MAR and WEAR

Ensure that the change being implemented is embraced, adopted and utilized by the impacted population. Responsible for leading the Change Management (CM) workstream in our strategic transformation projects in LCS and ensures that the project meets qualitative objectives to increase employee adoption and usage of required changes. The CM focuses on the people side of change (preparing, supporting and equipping people to adopt and use changes to business processes, systems and technology, job roles, organization structures etc)

MAIN RESPONSIBILITIES:

Change management

• Develops and implements CM strategies and plans that maximize employee adoption and usage of required changes. It includes plans and efforts to anticipate and minimize resistant behaviors from employees and stakeholders who are impacted by the changes
• Applies the Coface CM methodology to support adoption to changes required
• Closely works together with the project managers and project teams to integrate CM activities in the project plans
• Ensure quality of the change deliverables in the projects
• Collaborates and works with and through many others in the organization; Builds strong relationships with project sponsors, achieve buy-in with key stakeholders and influence others
• Communicates on our success stories and challenges to increase the visibility of our actions
• Drives and participate in the regional CM activities

Change management & Tracking :

• Track and monitor cost and benefits for specific projects, tracking risks and issues, following up on actions and escalating issues to region/global levels
• Identify potential risks and anticipated points of resistance, and provide solutions to mitigate or address the concerns
• Deliver effective management support to ensure that projects that require change are successfully embedded and benefits delivered across the organization

Reporting & Daily activities :

• Provide data, statistics, KPIs on specific projects to the COO.
• Respond promptly & effectively to function requests and ensure that the appropriate action is taken.

Risk & Compliance:

• Adhere to compliance standards as set by Coface and Financial Regulators.

Industry:

• Insurance (preference TCI) and other financial institutions would be beneficial
• A clear understanding of B2B focused companies

Technical skills :

• Strong coaching skills as they help their teams through their transitions
• Excellent -proven- capabilities of project management and change management
• In-depth knowledge of project change management processes and tools (CM Planning, communication plan, risk monitoring, etc.)
• Ability to anticipate risks, and manage them with key stakeholders
• Excellent level of English required with good oral and written communication

Behavioral skills :

• Solution oriented behavior, self started with can do attitude
• High grade of empathy
• Sense for urgency
• Convincing and influencing skills
• Strong collaboration skills with other teams and departments

Qualifications

• Degree educated in Process, Project and Change management, six sigma, Finance, Business Administration, Operations, Project/Lean/Agile management, Banking or equivalent.
• Proven experience of project and change management in strategic transformation projects
• Proven strong experience in multinational/multicultural projects
• Multicultural/international corporate environment: previous experience will be a plus.
• In short we want a senior change manager that can lead the Change Management Globally for LCS so expect a minimum of 10 years of prove experience.

Additional Information

• Hybrid working model after the first month
• Great place to work: central and modern office
• Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care