Centre Operations Manager_EdTech

Kezan Consulting; Panipat, Bhopal; On-site; INR 600,000 - 900,000; Full time

Job summary

Kezan Consulting in Panipat, Haryana seeks a Centre Manager to drive admissions, revenue, and learner success while leading a team of counsellors, tele-callers, and instructors to meet targets.

The role partners with Marketing to boost footfall and brand visibility, ensuring a smooth journey from enquiry to graduation. Ideal candidates have 4-6 years in sales management in education and strong leadership and communication skills.

Qualifications

• 4-6 years of proven experience in sales management (education or related industries preferred).
• Strong leadership and people management skills with ability to motivate teams to achieve targets.
• Track record of delivering revenue growth and managing operations.
• Excellent communication, interpersonal, and problem-solving skills.
• Entrepreneurial mindset with strong ownership of outcomes.

Responsibilities

• Own centre performance by driving admissions, revenue, and learner success while managing day-to-day operations.
• Build, lead and coach a high-performing team of counsellors, tele-callers, and instructors to consistently achieve targets.
• Analyze performance metrics (enrollments, conversions, revenue, learner satisfaction) and take proactive steps to improve outcomes.
• Design and implement local growth strategies in collaboration with the Marketing team to increase footfall and brand visibility.
• Ensure a seamless student journey from enquiry to graduation, with high satisfaction, retention, and referral rates.
• Streamline processes within the centre to maximize efficiency, compliance, and adherence to upGrads brand standards.
• Act as the bridge between learners, instructors, franchise partners, and central teams, ensuring alignment and delivery excellence.

Skills

Sales management

Leadership

Revenue growth

Communication

Entrepreneurial mindset

Education

Graduate/Postgraduate degree

Job description

Key Responsibilities

• Own centre performance by driving admissions, revenue, and learner success while managing day-to-day operations.
• Build, lead and coach a high-performing team of counsellors, tele-callers, and instructors to consistently achieve targets.
• Analyze performance metrics (enrollments, conversions, revenue, learner satisfaction) and take proactive steps to improve outcomes.
• Design and implement local growth strategies in collaboration with the Marketing team to increase footfall and brand visibility.
• Ensure a seamless student journey from enquiry to graduation, with high satisfaction, retention, and referral rates.
• Streamline processes within the centre to maximize efficiency, compliance, and adherence to upGrads brand standards.
• Act as the bridge between learners, instructors, franchise partners, and central teams, ensuring alignment and delivery excellence.

Skills & Experience

• Graduate/Postgraduate with 46 years of proven experience in sales management, preferably in education or related industries.
• Strong leadership and people management skills, with the ability to motivate teams to consistently achieve and exceed targets.
• Demonstrated track record of delivering revenue growth and managing operations.
• Excellent communication, interpersonal, and problem-solving skills.
• Entrepreneurial mindset with strong ownership of outcomes.