Academic Counsellor

UpGrad Study Abroad; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

UpGrad Study Abroad in Mumbai is looking for an Academic Counsellor to guide prospective learners toward the right study abroad programs and accelerate their journeys. You will nurture leads, provide consultative counselling, and help close admissions in a competitive market.

You will collaborate with centre teams, manage CRM records, and support learners from inquiry to enrollment while contributing to franchise partner revenue and learner satisfaction targets.

Qualifications

• Graduate with experience in consultative or B2C sales (education industry exposure preferred).
• Strong communication, persuasion and relationship-building skills.
• Organized, detail-oriented and able to manage multiple priorities under pressure.
• Empathetic listener with ability to build trust and focus on learner success.
• Comfortable with CRM tools and basic MS Office proficiency.

Responsibilities

• Engage with potential learners through calls, video sessions, and in-centre meetings to understand their career goals and recommend suitable programs.
• Drive weekly & monthly enrollment and revenue targets by effectively converting leads into admissions.
• Manage the complete sales lifecycle from first interaction to enrollment and post-sales support.
• Track and improve key performance metrics such as counselling sessions, conversion rates, and revenue.
• Maintain accurate learner records on CRM and share feedback with the Marketing team to improve lead quality.
• Work closely with centre teams to ensure a smooth learner journey and high satisfaction levels.

Skills

Consultative selling

CRM proficiency

Communication skills

Relationship building

Education

Bachelor's degree

Tools

CRM tools

MS Office

Job description

About the Role

As an Academic Counsellor, you will play a key role in guiding potential learners, helping them identify the right career path, and showcasing how upGrads programs can accelerate their journey. You will be responsible for driving enrollments and revenue by nurturing leads, providing consultative counselling, and closing sales in a highly competitive environment.

Key Responsibilities

• Engage with potential learners through calls, video sessions, and in-centre meetings to understand their career goals and recommend suitable programs.
• Drive weekly & monthly enrollment and revenue targets by effectively converting leads into admissions.
• Manage the complete sales lifecycle from first interaction to enrollment and post-sales support.
• Track and improve key performance metrics such as counselling sessions, conversion rates, and revenue.
• Maintain accurate learner records on CRM and share feedback with the Marketing team to improve lead quality.
• Work closely with centre teams to ensure a smooth learner journey and high satisfaction levels.

Skills & Experience

• Graduate with 25 years of experience in consultative or B2C sales (education industry exposure preferred).
• Strong communication, persuasion and relationship-building skills.
• Organized, detail-oriented and able to manage multiple priorities under pressure.
• Empathetic listener with ability to build trust and focus on learner success.
• Comfortable with CRM tools and basic MS Office proficiency.

Use the above. When you reach out to the candidates inform them explicitly that the role will be on the payroll of the Franchise Partner of upGrad.