Centre Manager | IndiaMart | Dehradun

IndiaMART; Dehradun; On-site; INR 500,000 - 800,000; Full time

Job summary

IndiaMART in Dehradun is seeking a dedicated professional to oversee channel development and manage multiple sales partners. You will drive hiring efforts, ensure team productivity, and communicate effectively with stakeholders to resolve operational challenges.

Your responsibilities will include conducting training sessions, monitoring performance metrics, and collaborating with cross-functional teams to enhance lead quality. This position requires strong organizational skills and an ability to generate regular performance reports for management review.

Responsibilities

• Manage multiple channel sales partners for subscription sales through tele‑centers.
• Drive hiring to meet manpower targets and maintain team productivity.
• Communicate with stakeholders to resolve operational challenges.
• Conduct onboarding and ongoing training for team members.
• Track KPIs like data usage and lead conversion.
• Monitor metrics such as calls and pitch quality.
• Ensure timely partner payouts after due diligence.
• Collaborate with product and data teams to improve processes.
• Prepare regular performance reports for management.

Job description

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Role & Responsibilities

• Channel Development: Manage multiple channel sales partners for subscription sales through tele‑centers, adhering to SOPs, SLAs, and pricing models.
• Team Management: Drive hiring to meet manpower targets and maintain team productivity.
• Stakeholder Engagement: Communicate with stakeholders to resolve operational challenges.
• Training: Conduct onboarding and ongoing training to ensure knowledge transfer and product/process updates.
• Performance Monitoring: Track KPIs like data usage and lead conversion to boost productivity.
• Operational Evaluation: Monitor metrics such as calls, talk time, and pitch quality to optimize performance.
• Compliance & Payouts: Ensure accurate and timely partner payouts after due diligence.
• Cross‑Functional Collaboration: Work with product and data teams to improve lead quality and process efficiency.
• Reporting: Prepare regular performance reports for management and internal review.