Centre Manager | IndiaMart | Ranchi

IndiaMART; Ranchi; On-site; INR 600,000 - 900,000; Full time

Job summary

IndiaMART is seeking a Channel Development lead in Ranchi to manage tele-centre partnerships and drive subscription sales. You will hire and grow a productive team, engage stakeholders to resolve operational challenges, and ensure training on new products and processes.

The role emphasizes monitoring KPIs, optimizing calls and pitches, and ensuring timely payouts to partners, with cross-functional collaboration to improve lead quality.

Responsibilities

• Channel Development: Manage multiple channel sales partners for subscription sales through tele-centers, adhering to SOPs, SLAs, and pricing models.
• Team Management: Drive hiring to meet manpower targets and maintain team productivity.
• Stakeholder Engagement: Communicate with stakeholders to resolve operational challenges.
• Training: Conduct onboarding and ongoing training to ensure knowledge transfer and product/process updates.
• Performance Monitoring: Track KPIs like data usage and lead conversion to boost productivity.
• Operational Evaluation: Monitor metrics such as calls, talk time, and pitch quality to optimize performance.
• Compliance & Payouts: Ensure accurate and timely partner payouts after due diligence.
• Cross-Functional Collaboration: Work with product and data teams to improve lead quality and process efficiency.
• Reporting: Prepare regular performance reports for management and internal review.

Skills

Channel management

Team management

Stakeholder engagement

Training

Performance monitoring

Cross-functional collaboration

Reporting

Job description

Role & responsibilities

• Channel Development: Manage multiple channel sales partners for subscription sales through tele-centers, adhering to SOPs, SLAs, and pricing models.
• Team Management: Drive hiring to meet manpower targets and maintain team productivity.
• Stakeholder Engagement: Communicate with stakeholders to resolve operational challenges.
• Training: Conduct onboarding and ongoing training to ensure knowledge transfer and product/process updates.
• Performance Monitoring: Track KPIs like data usage and lead conversion to boost productivity.
• Operational Evaluation: Monitor metrics such as calls, talk time, and pitch quality to optimize performance.
• Compliance & Payouts: Ensure accurate and timely partner payouts after due diligence.
• Cross-Functional Collaboration: Work with product and data teams to improve lead quality and process efficiency.
• Reporting: Prepare regular performance reports for management and internal review.