Center Manager - Indiamart | Dehradun

IndiaMART; Dehradun; On-site; INR 600,000 - 800,000; Full time

Job summary

IndiaMART in Dehradun is looking for a role focused on managing channel development and team productivity. Responsibilities include overseeing sales partners, conducting training, and monitoring operational performance.

The ideal candidate will engage with stakeholders to address challenges and prepare performance reports to support management decision-making. This position requires strong leadership and analytical skills.

Responsibilities

• Manage multiple channel sales partners for subscription sales.
• Drive hiring to meet manpower targets and maintain team productivity.
• Communicate with stakeholders to resolve operational challenges.
• Conduct onboarding and ongoing training for team members.
• Track KPIs to boost productivity.
• Monitor metrics to optimize performance.
• Ensure accurate and timely partner payouts.
• Work with product and data teams to enhance lead quality.
• Prepare regular performance reports for management.

Job description

Roles & Responsibilities

• Channel Development: Manage multiple channel sales partners for subscription sales through tele‑centers, adhering to SOPs, SLAs, and pricing models.
• Team Management: Drive hiring to meet manpower targets and maintain team productivity.
• Stakeholder Engagement: Communicate with stakeholders to resolve operational challenges.
• Training: Conduct onboarding and ongoing training to ensure knowledge transfer and product/process updates.
• Performance Monitoring: Track KPIs like data usage and lead conversion to boost productivity.
• Operational Evaluation: Monitor metrics such as calls, talk time, and pitch quality to optimize performance.
• Compliance & Payouts: Ensure accurate and timely partner payouts after due diligence.
• Cross‑Functional Collaboration: Work with product and data teams to improve lead quality and process efficiency.
• Reporting: Prepare regular performance reports for management and internal review.