Centre Head Operations

Dr Agarwals Eye Hospital; Tenkasi; On-site; INR 850,000 - 1,200,000; Full time

Job summary

Dr Agarwals Eye Hospital in Tenkasi, Tamil Nadu, invites applications for Centre Head Operations to oversee hospital operations, customer service, quality, people management and process adherence.

You will manage branch revenue, monitor performance, train counselors and patient care associates, coordinate with surgeons, and drive SOPs to ensure patient satisfaction and service excellence.

Responsibilities

• Ensure smooth functioning of all healthcare operations in the assigned hospital.
• Responsible for day-to-day operations of the branch, focusing on customer service, quality, people management and process adherence.
• Handling the revenue of the hospital.
• Ensure smooth functioning of the assigned branch.
• Tracking branch performance.
• Focus on patient satisfaction and quality.
• Credit billing status to be monitored. Pending ALs to submission of bills.
• Checking of Counsellors reports daily for Advise Vs Converted / Counselled.
• Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.
• Report to be submitted to Management.
• Giving On Job training to counselors, Patient care associates.
• Random counseling.
• Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)
• Interaction with doctors about targets, High value cases & Procedures.
• Co-ordination with Surgeons.
• Attending to patient Complaints of your zone & speaking to them personally.
• Prepare a monthly tour plan and submit for approval.
• Daily and monthly report with summary of area with explanation.
• Define and drive Standard Operating Procedures for service excellence.

Job description

Urgent Opening for CENTRE HEAD OPERATIONS with DR. AGARWALS EYE HOSPITALS LTD for Tenkasi, Tamilnadu Location.

Contact: [phone].

JOB DESCRIPTION

Roles & Responsibilities:

• Ensure smooth functioning of all healthcare operations in the assigned hospital.
• Responsible for day-to-day operations of the branch, focusing on customer service, quality, people management and process adherence.
• Handling the revenue of the hospital.
• Ensure smooth functioning of the assigned branch.
• Tracking branch performance.
• Focus on patient satisfaction and quality.
• Credit billing status to be monitored. Pending ALs to submission of bills.
• Checking of Counsellors reports daily for Advise Vs Converted / Counselled.
• Conducting Weekly and Monthly reviews with Counselors, Floor managers and PCA.
• Report to be submitted to Management.
• Giving On Job training to counselors, Patient care associates.
• Random counseling.
• Random Patient Calls (Post OP Patients, General Patients, Emergency Cases)
• Interaction with doctors about targets, High value cases & Procedures.
• Co-ordination with Surgeons.
• Attending to patient Complaints of your zone & speaking to them personally.
• Prepare a monthly tour plan and submit for approval.
• Daily and monthly report with summary of area with explanation.
• Define and drive Standard Operating Procedures for service excellence.

* Responsibilities can be modified subject to necessity.

Thanks!

Krishnamoorthy C

Assistant Manager - HR