CCM Architect
OwlSure
Get more replies from employers
Send a job-specific resume in minutes.
Job summary
OwlSure, a business unit of ValueMomentum, is seeking a Senior CCM Architect / Practice Lead to guide the CCM practice across enterprise-scale implementations. You will design solutions, lead delivery, set technical standards, and mentor engineering teams.
You will drive CCM platform architecture, oversee template development, and lead multi-domain deployments across insurance, healthcare, and financial services clients.
Qualifications
- Over 12–18+ years of IT experience.
- Minimum 8 years in CCM.
- Experience leading enterprise CCM implementations.
- Experience in architecture, delivery leadership, and practice development.
Responsibilities
- Design and implement enterprise CCM solutions for print and digital communications.
- Define scalable, secure architecture for enterprise CCM platforms.
- Develop reusable accelerators and components to improve delivery.
- Lead CCM integrations using APIs, messaging, and batch processing.
Skills
Tools
Job description
Seniority Level: Senior Leadership
Industry: IT Services and IT Consulting
Job Function: Enterprise Architecture | Customer Communications Management (CCM) | Information Technology
OwlSure enables Financial Services, Healthcare, and Life Insurance organizations to achieve value for their budgets, accelerate speed-to-market, and scale operations. Through thoughtfully designed solutions and highly automated managed services, we deliver reliable outcomes backed by deep technical expertise and a continuously optimized delivery platform.
Employment Type: Full-Time
We are seeking an experienced CCM Architect / Practice Lead to lead the architecture, implementation, and growth of our Customer Communications Management (CCM) practice. This role is responsible for designing enterprise-scale customer communication solutions, driving delivery excellence, establishing technical standards, and mentoring engineering teams.
The ideal candidate will possess deep expertise in leading CCM platforms, enterprise solution architecture, client consulting, and practice development while supporting digital communication transformation initiatives across multiple industry domains.
- Design and implement enterprise-scale Customer Communications Management (CCM) solutions for print and digital communications.
- Define scalable, secure, and high-performance architecture for enterprise communication platforms.
- Develop reusable templates, frameworks, accelerators, and components to improve delivery efficiency.
- Design integration architectures using APIs, messaging platforms, and batch processing frameworks.
- Conduct architecture reviews and establish enterprise technical standards and best practices.
- Design and deliver solutions using one or more enterprise CCM platforms, including:
- SmartCOMM
- OpenText Exstream
- Precisely EngageOne
- Adobe Experience Manager Forms
- Lead implementations involving:
- Template development and management
- Business rule implementation
- Dynamic document composition
- Batch and on-demand document generation
- Email, SMS, and omnichannel communications
- Document archival and output management
- Lead the technical design and implementation of enterprise CCM solutions.
- Define development standards, coding guidelines, and reusable engineering frameworks.
- Review technical deliverables to ensure compliance with architectural standards.
- Troubleshoot complex production issues and optimize application performance.
- Mentor developers, technical leads, and solution architects.
- Design integrations with enterprise platforms including:
- Policy Administration
- Claims
- CRM
- Payment Systems
- Develop integration solutions using:
- REST APIs
- SOAP Web Services
- JSON
- XML
- Messaging Platforms
- Microservices
- Collaborate with Cloud and DevOps teams to implement CI/CD and modern deployment practices.
- Lead multiple CCM implementation programs from architecture through production deployment.
- Drive delivery governance, quality assurance, and risk management.
- Build reusable accelerators and frameworks to strengthen the CCM practice.
- Support recruitment, mentoring, competency development, and technical capability building.
- Establish engineering best practices and delivery standards across projects.
- Collaborate with business stakeholders to understand communication requirements.
- Conduct discovery workshops, architecture sessions, and solution discussions.
- Present technical solutions to business and executive stakeholders.
- Build trusted relationships with customers throughout the engagement lifecycle.
- Lead Quality Engineering solutioning for:
- RFPs
- RFIs
- Prepare:
- Technical proposals
- Resource plans
- Proof of Concepts (POCs)
- Build differentiated CCM propositions leveraging reusable accelerators and modern communication platforms.
- 12–18+ years of overall IT experience.
- Minimum 8 years of hands-on experience in Customer Communications Management (CCM).
- Proven experience leading enterprise-scale CCM implementations.
- Experience driving architecture, delivery leadership, and practice development initiatives.
- Strong hands‑on expertise with one or more of:
- SmartCOMM
- OpenText Exstream
- Precisely EngageOne
- Adobe Experience Manager Forms
- Strong knowledge of:
- Java
- XML
- XSLT
- HTML
- CSS
- SQL
- REST APIs
- SOAP Web Services
- Messaging Platforms
- Experience with cloud platforms (AWS, Azure, or GCP).
- Familiarity with DevOps and CI/CD practices.
- Strong understanding of software architecture principles and software development lifecycle methodologies.
- Insurance (Life, Health, or Property & Casualty)
- Telecommunications
- Utilities
- Proven experience leading enterprise technical teams and large-scale programs.
- Strong stakeholder management and client consulting skills.
- Excellent communication, presentation, and problem‑solving abilities.
- Experience mentoring architects, technical leads, and development teams.
- Ability to manage multiple priorities in fast‑paced delivery environments.
- Lead and shape a growing Customer Communications Management practice.
- Work with global clients across Insurance, Healthcare, Banking, and Financial Services.
- Influence architecture strategy, engineering excellence, and practice innovation.
- Be part of a high‑impact consulting and delivery organization focused on scalable enterprise solutions.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
