Technical Architect – Salesforce Communications Cloud & Order Management

MindBrain; India; On-site; INR 1,500,000 - 1,900,000; Part time

Job summary

A technology consulting firm is seeking a Technical Architect to lead the architecture and design of Salesforce Communications Cloud solutions in Bangalore. The candidate should have 8-12 years of Salesforce architecture experience, particularly in the telecom sector, and possess strong mentoring skills. This mid-senior level role offers a contract employment type, focusing on Information Technology within the Software Development industry.

Qualifications

• Minimum 8-12 years in Salesforce architecture with experience in telecom.
• Experience architecting large-scale Order Management implementations.
• Hands-on experience with Salesforce tools is needed.

Responsibilities

• Lead architecture and design of Order Management domain.
• Define best-practice frameworks for product management.
• Develop integration architecture for external systems.
• Mentor delivery teams and guide technical knowledge.

Skills

Salesforce architecture

Order Management (OM)

Telecom/communications knowledge

Integration architecture

Mentoring and training

Education

Bachelor’s degree in Computer Science or related field

Tools

Salesforce Industries tooling

Apex

OmniStudio

Job description

Technical Architect – Salesforce Communications Cloud & Order Management

We are seeking a high-performing Technical Architect who will lead the end-to-end architecture, design and delivery of complex order management and revenue-lifecycle solutions built on the Salesforce Communications Cloud (formerly Vlocity) platform. The candidate will partner with business stakeholders, solution architects, developers, and delivery teams to transform the quote-to-cash, order orchestration and fulfillment processes of a communications service provider (CSP) or similar telco/subscription business.

The “superstar” candidate will not only design scalable solutions but will own the architecture governance, integration strategy, product & catalogue modelling, and technical roadmap for OM/CPQ/Revenue flows.

Key Responsibilities

• Lead the architecture and design of the Order Management (OM) domain within Communications Cloud: order capture, decomposition, orchestration, fulfillment, cancellations/returns, and event posting into revenue/billing systems.
• Define and enforce best-practice frameworks for product catalogue (EPC), pricing strategy, subscription/offer modelling, configuration flows, guided selling, and order lifecycle management.
• Develop the integration architecture linking Salesforce OM to external BSS/OSS, inventory, provisioning, billing/revenue systems (e.g., via APIs, message queues, event-driven architecture).
• Provide hands‑on guidance and governance: review design artifacts (logical, physical, data, integration, deployment), perform design reviews, enforce coding/configuration best practices, monitor performance/scale.
• Collaborate with business and technical stakeholders (sales, operations, billing, IT) to translate complex telecom/communications business requirements into architecture and technical solution (e.g., wholesale/retail, B2C/B2B order volume, product bundles, multi‑play services, network + device + security).
• Drive cross‑team alignment: coordinate between solution architects, cloud engineers, DevOps/CI‑CD teams, data/integration teams, and delivery/project managers.
• Stay ahead of the product roadmap for Salesforce Communications Cloud, CPQ, Order Management, Revenue Cloud and related modules; evaluate new features and drive adoption.
• Assist in pre‑sales or client engagement work: technical deep‑dives, proof‑of‑concepts, client workshops, estimating effort, and architectural options.
• Mentor and upskill delivery teams: lead by example, share technical knowledge of Salesforce Industries (Vlocity) OM/CPQ/EPC, OmniStudio, best practices and governance.
• Provide operational oversight of large data volume (LDV) scenarios, high throughput order volumes (e.g., tens of thousands of orders/day), performance, resilience, error‑handling, and scalability of the end‑to‑end systems.

Required Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Systems or related field (or equivalent experience).
• Minimum 8-12 years in Salesforce architecture, of which at least 3-5 years in the telecom/communications / subscription domain (preferably with Communications Cloud / Vlocity).
• Demonstrated experience architecting and delivering large‑scale Order Management implementations (end‑to‑end) in the Communications, Media or Telecom industry.
• Proficient in the engineering of Salesforce Industries Order Management (OM), including order decomposition, orchestration, fulfillment, event posting, subscription/offer management.
• Deep knowledge of CPQ (Configure, Price, Quote), Enterprise Product Catalog (EPC) modelling (offers, bundles, attributes, pricing, promotions), guided selling, and how it ties into OM.
• Hands‑on experience with Salesforce Industries tooling: OmniStudio (OmniScripts, DataRaptors, Integration Procedures, FlexCards), and native Salesforce platform (Apex, LWC, Flows) as needed.

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Software Development

Bangalore Urban, Karnataka, India | 22 hours ago