CCE

Digitide; Munnar; On-site; INR 180,000 - 300,000; Full time

Job summary

Digitide is seeking a Customer Care Executive in Kerala to be the face of the company, handling inquiries by phone, email and chat with professionalism and a customer-centric approach.

You will resolve issues, maintain product knowledge, build client relationships, and collaborate with internal teams to improve service while complying with data privacy and corporate policies.

Qualifications

• Excellent verbal and written English communication.
• Strong problem-solving and customer-centric mindset.
• Proficient with phone, email, and chat tools.
• Ability to manage multiple tasks independently.
• Willingness to learn new technologies and processes.
• Fluency in English is required; additional languages a plus.
• Minimum high school diploma; relevant work experience advantageous.

Responsibilities

• Handle customer inquiries and provide timely, accurate information via phone, email, and chat.
• Resolve customer complaints and issues, ensuring a positive and satisfactory outcome.
• Maintain a high level of product and service knowledge to assist customers effectively.
• Build and maintain strong relationships with clients, fostering a positive brand image.
• Collaborate with internal teams to improve customer service processes and strategies.
• Ensure compliance with company policies and procedures, especially regarding data privacy.
• Provide regular feedback and insights on customer trends and preferences.
• Uphold a positive and professional attitude at all times, representing the company's values.
• Stay updated with industry trends and competitor activities to enhance our services.

Skills

Communication skills

Active listening

CRM basics

Multitasking

Customer service mindset

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As a CCE, you will be the face and voice of our company, representing Digitide Solutions with professionalism and a customer-centric approach. Your role is crucial in maintaining positive relationships with our clients and ensuring their needs are met with efficiency and expertise.

Responsibilities

• Handle customer inquiries and provide timely, accurate information via phone, email, and chat.
• Resolve customer complaints and issues, ensuring a positive and satisfactory outcome.
• Maintain a high level of product and service knowledge to assist customers effectively.
• Build and maintain strong relationships with clients, fostering a positive brand image.
• Collaborate with internal teams to improve customer service processes and strategies.
• Ensure compliance with company policies and procedures, especially regarding data privacy.
• Provide regular feedback and insights on customer trends and preferences.
• Uphold a positive and professional attitude at all times, representing the company's values.
• Stay updated with industry trends and competitor activities to enhance our services.

Qualifications

• Excellent communication skills, both verbal and written, with a focus on active listening.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using various communication tools and platforms (phone, email, chat).
• Ability to work independently and manage multiple tasks simultaneously.
• A positive and friendly demeanor, with a passion for customer service.
• Basic knowledge of customer relationship management (CRM) systems is preferred.
• Willingness to learn and adapt to new technologies and processes.
• Strong organizational skills and attention to detail.
• Fluency in English is required; additional language skills are an asset.
• Minimum of a high school diploma or equivalent; relevant work experience is advantageous.

Job Info

• Job Identification 258442
• Job Category Customer Support/Operations | BPM