Category Manager - Operations & Data analysis

Urban Company; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Urban Company in India is seeking an SCM to drive operational excellence across its city network. You will own partner onboarding, training, and performance improvements to raise service quality and reliability.

The role requires leading strategic growth tracks, delivering projects that enhance offerings, drive innovation, and collaborate with product, analytics, and field teams to execute changes. If you have a 1–4 year background in operations/consulting/strategy and a track record of leading

Qualifications

• Minimum 1–4 years of experience in an operations-related, consulting, or strategy role.
• Experience in leading teams and projects with the ability to influence and drive outcomes.
• Strong work ethic with emphasis on ownership and problem-solving.

Responsibilities

• Drive operational excellence across assigned cities.
• Lead central growth initiatives to improve quality, offerings, and innovation.
• Collaborate cross-functionally to enable fast, robust execution.

Skills

Operations

Leadership

Strategy

Job description

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their homes and at a time of their choosing.

We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand support, helping them succeed and deliver on this promise.

Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, while service professionals struggled to make ends meet, having to rely upon several middlemen, contractors, and local aggregators.

The founders felt that the industry was ripe for disruption and launched Urban Company with three key principles in mind:

• Customer Love: Build a platform that offers truly delightful and differentiated services.
• Partner Empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood.
• Technology First: Bring innovation and technology to an age-old industry.

What You'll Do

The most common question asked is, "What does a typical day in the life of an SCM look like?"

To answer briefly, no two days will be the same for you in this role.

• Drive operational excellence: Your primary focus will be ensuring operational excellence across your assigned cities. This involves selecting and training new partners and improving the quality of existing partners. This is the crux and main focus of the role, making it an operations-heavy position.
• Lead central growth initiatives: Over time, you will also be expected to take charge of key central growth tracks for the category, including:
• Projects focused on improving quality and service excellence.
• Projects focused on improving offerings and driving innovation.
• Collaborate cross-functionally: Work with cross-functional teams to ensure swift and robust execution.

You are the owner of the business entrusted to you, and you will have a direct influence on how the business shapes up. We are looking for individuals with a strong sense of ownership who are passionate about operational excellence.

What We Need

• Minimum 1–4 years of experience in an operations-related, consulting, or strategy role.
• Demonstrated experience in leading teams and projects, with the ability to influence and lead.
• Someone who understands that great things are built through both intelligence and hard work.

What Can You Expect?

• A great work environment with significant ownership and growth