Category Operations Manager

Urban Company (UC); Hyderabad, Pune District; Sur place; INR 1 500 000 - 2 700 000; Plein temps

Résumé du poste

Urban Company in Hyderabad is seeking a Category Manager for a city/central role to own onboarding of partners and strengthen the category’s operating framework. You will work across supply and demand planning, revenue planning, and BAU activities to drive value for customers and partners.

You will collaborate with marketing, technology and product teams to execute multiple category and central projects. A sharp, hungry professional with 6 months to 2 years of experience and strong

Qualifications

• 6 months to 2 years of work experience.
• Proficient in advanced Excel, SQL, Tableau and Power BI.
• Able to work in a fast paced environment with a strong outcomes focus.

Responsabilités

• Drive onboarding of service professionals in the category, covering sourcing, selection and training of partners.
• Lead projects focused on improving customer and partner experience.
• Collaborate with cross‑functional teams in marketing, technology and product to execute category and central level initiatives.

Outils

Advanced Excel

SQL

Tableau

Power BI

Description du poste

Category Manager- City/Central Role | Urban Company

About the Company

Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind —

• 1. Customer love: Build a platform that offers truly delightful and differentiated services
• 2. Partner empowerment: Build a deep, full-stack partnership with service partners,
• helping improve their earnings and overall livelihood
• 3. Technology first: Bring innovation and technology to an age-old industry

About the Role & Team

Category Manager is responsible for driving on-ground operations. This would primarily involve onboarding new partners and improving the quality of the existing partner base.

This includes end-to-end ownership of the initiative, including problem solving, analysis, process improvement, execution. Support Business Heads in BAU category management activities related to supply/demand planning, revenue planning.

What youll do:

Drive onboarding of great service professionals in the category - involves thinking through the full supply chain - sourcing, selection, and training of partners.

Be part of projects that are focused on improving customer and partner experience

Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects.

What we need:

Sharp and hungry professionals willing to go above and beyond to create impact.

6 months - 2 years of work experience.

Proficient in advanced Excel/ SQL/Tableau/Power BI.

Ability to work in a fast-paced environment, requires solving ambiguous problems, and is highly outcome-oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems on the ground.

Hustle and get things done attitude.

What can you expect:

A great work environment with massive ownership and growth opportunities.

Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession.

A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change.

Growth opportunities within UC via our robust internal mobility program.

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, color, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.