Senior Category Manager

Urban Company; Bengaluru Urban; Sur place; INR 900 000 - 1 500 000; Plein temps

Résumé du poste

Urban Company in Bengaluru seeks an SCM/Operations professional to drive operational excellence across assigned cities. You will train and onboard new partners, improve partner quality, and own growth initiatives for the category.

This is an operations-heavy role requiring leadership of teams and projects, with a strong ownership mindset. You will collaborate with cross-functional teams to ensure swift and robust execution, and you will influence how the business shapes up through ownership and

Qualifications

• 1–4 years of experience in an operations-related, consulting, or strategy role.
• Experience leading teams and projects.
• Strong ownership mindset and commitment to excellence.

Responsabilités

• Drive operational excellence across your set of cities.
• Onboard and train new partners; improve partner quality.
• Collaborate with cross-functional teams for robust execution.

Connaissances

Leadership

Operational excellence

Cross-functional collaboration

Owner mindset

Description du poste

Urban Company is a technology platform offering customers a variety of services at home.

Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing.

We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators.

The founders felt that the industry was ripe for disruption and launched Urban Company with three key principles in mind:

• Customer Love: Build a platform that offers truly delightful and differentiated services.
• Partner Empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood.
• Technology First: Bring innovation and technology to an age-old industry.

What You’ll Do

The most common question asked is, “What does a typical day in the life of an SCM look like?”

To answer it briefly, no two days will be the same in this role:

• Drive operational excellence across your set of cities. This involves the selection and training of new partners and improving the quality of existing partners. This is the crux and main focus of the role — it is an operations-heavy role.
• Take charge of key central growth tracks for the category over time, including:
• Projects focused on improving quality and service excellence.
• Projects focused on improving offerings and innovation.
• Collaborate with cross-functional teams to ensure swift and robust execution.

You will be the owner of the business entrusted to you, with a direct influence on how the business shapes up. We are looking for people with a high ownership mindset who are passionate about operational excellence.

What We Need

• Minimum 1–4 years of experience in an operations-related, consulting, or strategy role.
• Demonstrated leadership of teams and projects, with the ability to influence and lead.
• Someone who understands that great things get built by both smart work and hard work.

What Can You Expect?

• A great work environment with massive ownership and growth opportunities.
• The opportunity to work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession.
• A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change.
• Growth opportunities within Urban Company through our robust internal mobility program.

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.