Category Manager

Paytm; Dadri, New Delhi; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Paytm is seeking an experienced Category Lead to build and scale a high-potential category from the ground up. This role combines ownership, product thinking, strategy, and execution, with cross-functional collaboration across product, growth, risk, and operations.

You will own end-to-end strategy, define customer-first financing journeys, drive growth and profitability, and work with senior leadership to launch new ventures.

Qualifications

• 8–12 years of experience in Category Management, Product Management, Business Management or General Management.
• Proven experience owning and scaling a business, category, or product with measurable growth.
• Strong understanding of customer journeys, marketplaces, merchant ecosystems, or digital/financial products.
• Experience leading cross-functional teams and stakeholder management.

Responsibilities

• Own the end-to-end strategy, growth, and P&L for the category.
• Define and build customer-first financing journeys where customers pay interest only on the amount utilized.
• Develop and execute strategies to drive customer acquisition, engagement, utilization, retention, and category growth.
• Use data, customer insights, and experimentation to optimize product and business performance.
• Track and improve metrics including portfolio growth, adoption, utilization, profitability, and unit economics.
• Partner with Product, Technology, Risk, Operations, Marketing, and other teams to execute the category strategy.
• Collaborate with senior leadership to identify, launch, and scale new business initiatives for Paytm’s new ventures.
• Operate with a zero-to-one mindset from opportunity to scalable business.

Skills

Category management

Product management

Business management

General management

Data-driven decision making

Job description

About the Role

We are looking for an experienced Category Lead to build, own, and scale a high-potential category from the ground up.

This is a high-impact, entrepreneurial role that combines business ownership, product thinking, strategy, and execution. The role will be responsible for defining the category strategy, identifying growth opportunities, building customer-centric solutions, and driving the business towards scale and profitability. The ideal candidate will have a strong track record of owning and scaling businesses or categories, with the ability to operate across product, growth, operations, and commercial functions.

What You'll Do

• Own the end-to-end strategy, growth, and P&L for the category.
• Define and build customer-first financing journeys where customers pay interest only on the amount utilized, enabling a flexible and efficient borrowing experience.
• Develop and execute strategies to drive customer acquisition, engagement, utilization, retention, and overall category growth.
• Use data, customer insights, and experimentation to continuously optimize the product and business performance.
• Track and improve key metrics including portfolio growth, customer adoption, utilization, profitability, and unit economics.
• Partner closely with Product, Technology, Risk, Operations, Marketing, and other cross-functional teams to execute the category strategy.
• Work closely with senior leadership to identify, launch, and scale new business initiatives as part of Paytm’s new venture.
• Operate with a zero-to-one mindset, taking ownership from identifying the opportunity through to building a scalable business.

What We're Looking For

• 8 -12 years of experience in Category Management, Product Management, Business Management, General Management, or a similar role.
• Proven experience owning and scaling a business, category, or product with measurable impact on growth and profitability.
• Strong understanding of customer journeys, marketplaces, merchant ecosystems, supply chains, logistics, digital businesses, or financial products.
• Experience managing large portfolios and driving business outcomes through data-led decision making.
• Strong commercial and analytical orientation, with the ability to translate insights into actionable business strategies.
• Excellent stakeholder management and cross-functional leadership skills.
• Strong problem-solving ability and comfort working in ambiguous, fast-changing environments.
• Entrepreneurial mindset with the ability to build from zero, move with speed, and take end-to-end ownership.