Category Manager

Urban Company; Bengaluru Urban; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Urban Company in Bengaluru, India, is seeking a Category Manager / Senior Category Manager with 1-5 years of experience to drive growth across key service categories. You will lead quality initiatives, onboard service aggregators, and solve grassroots problems while hustling to move the business forward.

You will collaborate with trainers, field teams, and partner professionals to build a scalable, high-NPS portfolio on the UC platform.

Qualifications

• 1-5 years of experience in category management and operations.
• Strong problem-solving and stakeholder management.

Responsibilities

• Quality Building: maintain very high NPS and train teams to ensure service quality.
• Supply Building: identify and onboard service aggregators through fieldwork.
• Problem Solving: proactively ideate and implement root-cause solutions.
• Hustle: dive into problems and drive key business drivers.
• Partner Relationship: improve economics and happiness of professionals on Urban Company.

Job description

Role - Category Manager / Senior Category Manager

Experience - 1-5 years

Key Responsibilities:

• Quality Building: We are required to maintain very high NPS as per industry standards of existing services along with all the new planned additions to the portfolio. With a very diverse supply wrt nationality and skillset, the categories have always been open to crazy problem solving and innovation when it comes to ensuring that the right set of supply is onboarded with adequate training. You will work with trainers to shape training modules, build training infra to drive quality improvement.
• Supply Building: You will identify and onboard service aggregators in the category – This will involve meeting many of them and plenty of fieldwork.
• Problem Solving: The role requires you to problem solve at the grass root level. We expect the candidate to self ideate and innovate solutions to the problems at hand.
• Hustle: Significant ability to hustle and desire to get their hands dirty. The candidate should have the willingness to deep dive into each problem, understand and improve the key drivers of the business.
• Partner Relationship: We need to constantly work to improve partner side economics and happiness of our professionals. The candidate will be accountable for building a loyal base of professionals with a very high affinity to UC as a platform.