Category Manager

Urban Company; Lucknow; On-site; INR 600,000 - 900,000; Full time

Job summary

Urban Company, Asia’s largest home services platform, is seeking a Category Manager in Lucknow. The role focuses on onboarding and training service professionals, ensuring partner quality, and driving category initiatives.

You will work with cross-functional teams to enhance partner performance and customer satisfaction, operating in a fast-paced environment with a hustle-driven approach.

Qualifications

• Experience in building and improving partner networks.
• Ability to work in fast-paced environments and deliver outcomes.
• Wamiliar with onboarding and training processes for service professionals.
• Strong proactive, hustle-driven attitude.

Responsibilities

• Drive onboarding of service professionals across categories.
• Support partner performance through training and escalation management.
• Collaborate with marketing, tech, and product teams on category projects.
• Contribute to QA of partner base and customer experience initiatives.

Skills

Category management

Cross-functional collaboration

Problem solving

Ambiguity handling

Job description

Urban Company is Asia’s largest home services platform, connecting millions of customers with trained professionals across categories such as cleaning, beauty, appliance repair, and more. We are building a high-performance, inclusive organization and are looking for passionate talent partners to help us scale with quality.

About the Role & Team

• Category Manager is responsible for driving quality operations like good selection of partners and their post-approval performance. This would primarily involve running screening and training operations and improving the quality of the existing partner base
• This includes end-to-end ownership of the initiative, including problem solving, analysis, process improvement, execution
• Support Business Heads in BAU category management activities related to partner performance

What you’ll do:

• Drive onboarding of great service professionals in the category - involves thinking through the full supply chain - selection, training and escalation management of partners.
• Be part of projects that are focused on improving customer and partner experience
• Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects

What we're looking for:

• Sharp and hungry professionals willing to go above and beyond to create impact
• 6 months - 2 years of work experience
• Ability to work in a fast-paced environment, requires solving ambiguous problems, and is highly outcome-oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems.
• Hustle and get things done attitude

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, color, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.