Category Manager - GC

Urban Company (UC); Lucknow; On-site; INR 500,000 - 700,000; Full time

Job summary

Urban Company is seeking a Category Manager to lead onboarding and quality improvements for service partners in its growing platform. You will own screening, training, and post-approval performance, while coordinating with marketing, tech, and product teams on central projects.

The role emphasizes fast-paced problem solving, execution, and a strong bias for action with a focus on partner and customer experience. 6 months to 2 years of experience preferred.

Qualifications

• 6 months – 2 years of work experience in relevant field.
• Ability to work in a fast-paced environment and solve ambiguous problems.
• Strong execution and outcome orientation.
• Proactive hustler with hands-on attitude.

Responsibilities

• Drive onboarding of great service professionals in the category—covering selection, training and escalation management of partners.
• Be part of projects focused on improving customer and partner experience.
• Collaborate with cross-functional teams in marketing, technology and product to execute multiple category initiatives.

Skills

Category management

Onboarding

Operations analysis

Cross-functional collaboration

Job description

Job Title: Category Manager

About Urban Company

Urban Company is Asias largest home services platform, connecting millions of customers with trained professionals across categories such as cleaning, beauty, appliance repair, and more. We are building a high-performance, inclusive organization and are looking for passionate talent partners to help us scale with quality.

About the Role & Team

• Category Manager is responsible for driving quality operations like good selection of partners and their post-approval performance. This would primarily involve running screening and training operations and improving the quality of the existing partner base
• This includes end-to-end ownership of the initiative, including problem solving, analysis, process improvement, execution
• Support Business Heads in BAU category management activities related to partner performance

What youll do:

• Drive onboarding of great service professionals in the category - involves thinking through the full supply chain - selection, training and escalation management of partners.
• Be part of projects that are focused on improving customer and partner experience
• Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects

What we're looking for:

• Sharp and hungry professionals willing to go above and beyond to create impact
• 6 months - 2 years of work experience
• Ability to work in a fast-paced environment, requires solving ambiguous problems, and is highly outcome-oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems.
• Hustle and get things done attitude

At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, color, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.