Cash Application Team Lead

Aristocrat Technologies; Gurugram District; Presencial; INR 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Aristocrat Technologies India AR Delivery Hub is seeking a Global Cash Application Lead to oversee cash posting, remittance processing, and unapplied cash management across regions. You will drive automation, SOPs, and collaboration with regional teams to improve posting accuracy and SLA adherence.

The role emphasizes leadership, data-driven process improvements, and AI-assisted tools to optimize accounts receivable operations within a global delivery context.

Formación

• Experience in AR cash application and collections support.
• 2+ years in a shared services or global delivery environment.
• Strong SLA management and process improvement focus.
• Ability to automate cash application processes with AI tools.

Responsabilidades

• Lead cash application processing for multiple regions.
• Supervise queues, ensure SLA adherence, and manage unapplied cash aging.
• Develop SOPs and handoffs between India and regional teams.
• Collaborate with regional managers on collections and dependencies.
• Identify posting issues and remittance gaps for escalation.
• Apply AI-enabled automation to detect mismatches and trends.
• Support dashboards, SLA reporting, and quality checks.

Conocimientos

Accounts receivable

Cash application

Remittance processing

Process automation

Team leadership

SLA management

Analytical skills

Herramientas

AI-enabled tools

Automation software

ERP systems

Descripción del empleo

Global Cash Application Lead - India AR Delivery Hub Aristocrat thrives on collaboration and innovation to achieve success. Our mission to spread happiness through play is a dedication that fuels our culture and worldwide influence. As the Global Cash Application Lead at the India AR Delivery Hub, you will be key to seamless operations and maintaining excellence and efficiency. This position offers an outstanding global role with the responsibility to lead a team essential to our financial results. Become part of an ambitious, world-class team eager to create impact!

What You'll Do

• Lead cash application processing for supported regions, including cash posting, lockbox/bank file review, remittance matching, unapplied cash clearing, and short-pay identification.
• Supervise cash application queues, ensure SLA adherence, conduct quality checks, and manage aging of unapplied cash across Americas and APAC support.
• Build standardized SOPs, controls, handoffs, and critical issue paths between India Cash Application, regional collections teams, billing, and AR Resolution.
• Collaborate with Regional Managers on collections, allocations/cash application dependencies, and coordinate with the India Hub Manager for capacity planning.
• Identify posting issues, remittance gaps, deduction indicators, and unresolved items requiring handoff to collections or AR Resolution teams.
• Apply approved AI-enabled tools and workflow automation to identify unmatched receipts, duplicate payments, missing remittance, unapplied cash trends, and exception patterns.
• Support automation of cash application dashboards, SLA reporting, queue prioritization, and quality checks while maintaining appropriate review controls.
• Partner with the India Hub Manager and regional AR leaders to uncover automation opportunities that minimize manual matching, boost posting accuracy, and hasten unapplied cash resolution.

What We're Looking For

• Experience in accounts receivable cash application, cash allocation, remittance processing, unapplied cash management, or order-to-cash shared services.
• Strong understanding of AR subledger, payment matching, lockbox/bank files, customer remittance, deductions/short-pays, and reconciliation dependencies.
• Proven experience leading daily workflow, training others, monitoring SLAs, and improving process quality in a shared-services or global delivery environment.
• Outstanding ability to identify issues and develop solutions to improve cash application processes.
• Ambitious approach with a focus on continuous improvement and automation.
• Ability to collaborate effectively with regional managers and cross-functional teams.
• Excellent communication and leadership skills.
• Proficiency in using AI and automation tools for process improvement.
• Strong analytical skills and attention to detail.
• A minimum of 2+ years of relevant experience.

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location. Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. Specific details about compensation and benefits for this position will be discussed during the recruitment process.

Experience Level

Senior Level