Senior SaaS Tech Lead

Aristocrat; Dadri; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Aristocrat Labs in India is seeking a Senior Tech Lead to guide critical business applications and ensure world-class performance across global users. You will oversee incident resolution, system configuration, and application environments.

The role demands hands-on expertise with Linux, SCM tools, scripting, and security. You will work with international teams, implement changes, and document processes while upholding SLAs and best practices.

Qualifications

• 7+ years of experience in administration, configuration, and support of Linux, SVN, GitHub, Perforce, and DevOps tools.
• Proficiency in scripting languages such as Python and Bash for automation.
• Proven capability to deliver application support and resolve incidents promptly.
• Experience in performance tuning and applying security principles.
• Demonstrated success collaborating with international teams to deploy technical solutions.
• Familiarity with monitoring tools like Grafana and PRTG, and project management tools like Jira and Confluence.
• Good communication skills, both oral and written, to interact effectively with end users and collaborators.
• Ability to detail technical specifications clearly and concisely.
• Strong interpersonal skills and a collaborative approach to develop balanced business solutions.
• A Bachelor’s Degree or equivalent experience in Information Technology or a related field.

Responsibilities

• Provide technical help and incident troubleshooting for essential business applications (SVN, Perforce, GitHub) within SLAs.
• Analyze requirements, configure systems, and develop SCM tool functionality.
• Monitor performance, propose balanced optimizations, and implement changes.
• Tune slow processes to improve efficiency.
• Apply security principles when handling changes.
• Collaborate with global teams to deploy updates and configuration changes.
• Serve as application support for version control systems (SaaS and on‑prem).
• Maintain non-technical documentation like process flows and build docs.
• Discuss with end users to gather requirements and write functional specs with BAs.
• Follow Change Control procedures and perform regular environment refreshes.
• Diagnose and resolve environment issues to ensure seamless operation.
• Install, configure, upgrade, and optimize application environments; develop recovery plans.

Skills

Python

Bash

Automation

Incident management

Performance tuning

Security principles

International collaboration

Monitoring

Communication skills

Linux

Education

Bachelor’s Degree or equivalent in Information Technology or related field

Tools

SVN

GitHub

Perforce

Grafana

PRTG

Jira

Confluence

Job description

Are you ready to embark on an ambitious career journey with Aristocrat? As a leader in gaming innovation, Aristocrat is looking for a motivated, dedicated Senior Tech Lead to join our dynamic Aristocrat Labs team. This role is pivotal in ensuring world-class performance and flawless operations for our business-critical applications, which are essential to our global user base. If you thrive in a collaborative environment and have a proven track record in technical support and system configuration, this is the perfect opportunity for you!

What You'll Do

• Provide technical help and incident troubleshooting for vital business applications including SVN, Perforce, and GitHub, maintaining swift responses consistent with SLAs.
• Conduct functional analysis, system configuration, and technical development of SCM tools.
• Monitor system performance, propose balanced solutions, and recommend modifications as necessary.
• Perform performance tuning for slow-running processes to ensure efficient efficiency.
• Use a strong grasp of security principles to address changes following security recommendations.
• Partner with worldwide groups to apply and supervise application updates and configuration adjustments.
• Serve as application support for version control applications and other SaaS and on-premises systems.
• Maintain non-technical system documentation, including process flow charts and build documents.
• Hold discussions with end users to collect requirements and develop functional specifications together with Business Analysts.
• Follow Change Control procedures and perform regular environment refreshes and maintenance.
• Diagnose and resolve application environment issues, ensuring seamless operation.
• Install, configure, upgrade, and optimize application environments to meet business needs.
• Develop and implement technical recovery and continuity plans, understanding the business impact of IT systems failures.

What We're Looking For

• Minimum of 7+ years of experience in administration, configuration, and support of Linux, SVN, GitHub, Perforce, and DevOps tools.
• Proficiency in scripting languages such as Python and Bash for automation.
• Proven capability to deliver application support and resolve incidents promptly.
• Experience in performance tuning and applying security principles.
• Demonstrated success collaborating with international teams to deploy technical solutions.
• Familiarity with monitoring tools like Grafana and PRTG, and project management tools like Jira and Confluence.
• Good communication skills, both oral and written, to interact effectively with end users and collaborators.
• Ability to detail technical specifications clearly and concisely.
• Strong interpersonal skills and a collaborative approach to develop balanced business solutions.
• A Bachelor’s Degree or equivalent experience in Information Technology or a related field.

Join us to successfully implement and manage our critical applications and be part of an experienced team dedicated to innovative solutions. This is your chance to create a significant impact in a world-class company!

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.