Medical Treatment and Patient Coordinator

CP360; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

CP360 is seeking a Medical Treatment and Patient Coordinator in Bengaluru, India. The role is full-time and on-site, focusing on coordinating treatment items and obtaining medical records for personal injury cases.

Fresher applicants are welcome, with bilingual English-Spanish being a plus. The coordinator will monitor ongoing treatment, contact clients for missing information, request medical records and bills, and manage post-settlement follow-up to ensure all documents are complete.

Qualifications

• Strong organizational skills and attention to detail.
• Good communication and customer service skills.
• Ability to identify missing information and follow up without constant reminders.
• Strong problem-solving and time-management skills.
• Ability to manage multiple cases and meet deadlines in a fast-paced environment.

Responsibilities

• Treatment Coordination & Follow-Up: Monitor ongoing treatment and follow up with clients and healthcare providers regarding missed appointments, pending referrals, outstanding treatment information, and missing medical records or bills.
• Client Communication: Contact clients directly by phone or text when information is missing or clarification is needed. Use translation support when necessary to ensure clear communication and avoid unnecessary handoffs between teams.
• Medical Records & Billing: Request and follow up on medical records, billing statements, PIP ledgers, liens, and invoices from all relevant providers.
• Post-Settlement Follow-Up: Review settled cases for missing documents and outstanding items. Follow up with clients and providers until the required information is received.
• File Review: Confirm that required documents, including HIPAA authorizations and health insurance cards, are on file.

Skills

Organizational skills

Attention to detail

Communication skills

Customer service

Time management

Multitasking

Tools

Outlook

Word

Excel

Teams

Job description

Medical Treatment and Patient Coordinator

, India

Full time on site

Customer Service & Experience

Fresher

The Medical Treatment and Patient Coordinator is responsible for following up on outstanding treatment items and obtaining medical records, bills, and other required documentation for personal injury cases. This role ensures missing information is identified and obtained in a timely manner, including after a case has settled, to avoid unnecessary delays in case completion.

Key Responsibilities

Treatment Coordination & Follow-Up: Monitor ongoing treatment and follow up with clients and healthcare providers regarding missed appointments, pending referrals, outstanding treatment information, and missing medical records or bills.

Client Communication: Contact clients directly by phone or text when information is missing or clarification is needed. Use translation support when necessary to ensure clear communication and avoid unnecessary handoffs between teams.

Medical Records & Billing: Request and follow up on medical records, billing statements, Personal injury protection (PIP) ledgers, liens, and invoices from all relevant providers, including hospitals, physicians, radiology, pathology, and EMS providers.

Post-Settlement Follow-Up: Review settled cases for missing documents and outstanding items. Follow up with clients and providers until the required information is received.

File Review: Confirm that required documents, including HIPAA authorizations and health insurance cards, are on file.

Document Management: Prepare and manage facility Letters of Representation (LORs), subrogation letters, and correspondence with insurance companies or Medicare as needed.

System Updates & Reporting: Keep GHL updated with accurate notes and the status of outstanding requests. Provide regular updates on pending items and cases requiring additional follow-up.

Follow-Through: Track assigned requests and follow up until they are resolved. Escalate issues that cannot be resolved rather than allowing them to remain pending.

Requirements

Bilingual in English and Spanish is a plus.

Proficiency in Outlook, Word, Excel, and Teams.

Comfortable communicating with clients and providers by phone, text, and email.

Core Skills & Qualifications

Strong organizational skills and attention to detail.

Good communication and customer service skills.

Ability to identify missing information and follow up without constant reminders.

Strong problem-solving and time-management skills.

Ability to manage multiple cases and meet deadlines in a fast-paced environment.

Company Information

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.