Care Manager (24×7 Operations)

EzyHelpers; Bangalore Rural; On-site; INR 446,000 - 781,000; Full time

Benefits offered by this job

Night‑shift differential

Cab transport

Group medical insurance

Annual leave

Quarterly off-sites

Annual performance bonus

Job summary

EzyHelpers is seeking a Care Manager for its Bangalore (Indiranagar) 24×7 operations. The role involves handling inbound communications, triaging emergencies, dispatching caregivers, and ensuring a smooth day-to-day family liaison on a rotating shift including nights.

We offer night‑shift differential, cab transport, and a clear path to leadership. A bachelor’s degree and 2+ years in customer-facing operations are required. Fluency in Kannada/Hindi/English is essential.

Qualifications

• Bachelor’s degree (any discipline).
• Excellent spoken Kannada + Hindi + English.
• 2+ years in customer-facing operations (hospital, hotel, startup ops, etc.).
• Comfortable with shift work, including night shifts on rotation.
• Strong written communication for WhatsApp and email.
• Calm under pressure — references should call out your composure.
• Comfortable with software tools (we use a custom dispatch app).

Responsibilities

• Pick up every inbound call, message, and WhatsApp within the response SLA.
• Triage emergencies — connect to ambulance partner, treating doctor, family.
• Dispatch caregivers for same-day placements (within 6‑hour SLA).
• Handle replacement requests within 24 hours.
• Maintain the duty log — every call, every action, every outcome.
• Coordinate hospital discharge placements with case managers.
• Brief incoming caregivers on each new family before they leave.
• Be the family’s day-to-day point of contact for any concern.
• Escalate clinical questions to the Clinical Care Manager.
• Handle billing queries and payment follow‑ups.
• Run the monthly retention call with active long‑term clients.
• Document everything — we are an evidence‑driven operation.

Skills

Kannada

Hindi

English

Customer-facing operations

Shift work

Education

Bachelor’s degree

Tools

Custom dispatch app

Job description

Care Manager (24×7 Operations)

Bangalore (EzyHelpers office, Indiranagar)

Full-time

Posted 9 May 2026

About the Role

Central operations role — the person families and caregivers call when something matters. Rotating shifts including nights; ₹40–70k/month with night‑shift differential, cab transport, and a real path to Operations Head.

What you'll do

• Pick up every inbound call, message, and WhatsApp within the response SLA.
• Triage emergencies — connect to ambulance partner, treating doctor, family.
• Dispatch caregivers for same-day placements (within 6‑hour SLA).
• Handle replacement requests within 24 hours.
• Maintain the duty log — every call, every action, every outcome.
• Coordinate hospital discharge placements with case managers.
• Brief incoming caregivers on each new family before they leave.
• Be the family’s day-to-day point of contact for any concern.
• Escalate clinical questions to the Clinical Care Manager.
• Handle billing queries and payment follow‑ups.
• Run the monthly retention call with active long‑term clients.
• Document everything — we are an evidence‑driven operation.

What we're looking for

Skills And Experience Required

• Bachelor’s degree (any discipline).
• Excellent spoken Kannada + Hindi + English.
• 2+ years in customer‑facing operations (hospital, hotel, startup ops, etc.).
• Comfort with shift work, including night shifts on rotation.
• Strong written communication for WhatsApp and email.
• Calm under pressure — references should call out your composure.
• Comfortable with software tools (we use a custom dispatch app).

Nice to have

Bonus points if you have these

• Hospital case management experience.
• Healthcare BD or family‑facing patient relations background.
• Tamil or Telugu fluency.
• Prior 24×7 operations role.

Shift

• Rotating: 8 AM–4 PM, 4 PM–12 AM, 12 AM–8 AM. Two‑week rotations.

Compensation & Benefits

• ₹40,000–₹70,000 / month.
• Night‑shift differential +15%.
• Cab transport home after 11 PM.
• Group medical insurance (family floater).
• Annual leave (20 days).
• Quarterly off‑sites.
• Annual performance bonus 1–2 months.

Career path

• Year 1
• Care Manager — master triage and dispatch.
• Year 1–2
• Senior Care Manager (₹65–95k/month).
• Year 3+
• Operations Head.

Why EzyHelpers

• Verification, dignity & continuity at scale.
• Small teams, real ownership, founder access.
• Clear playbooks ‑ not arbitrary work.

Trusted by families: 1,000+ families served; 100% Aadhaar‑verified helpers; 24×7 emergency support available.