Care Engineer

Nokia; Bengaluru; Hybrid; INR 1,400,000 - 2,200,000; Full time

Benefits offered by this job

Hybrid working

Life insurance

Well-being programs

NERGs and career development

Generous leave policies

Job summary

Nokia is seeking an experienced network support specialist to provide Tier 2/3 technical support for packet core network solutions in a dynamic, global environment. You will diagnose faults, coordinate with engineering, and ensure prompt issue resolution.

The role requires deep knowledge of 2G/3G/4G/5G and experience with cloud and container infrastructure, with a readiness to participate in 24/7 duty on rotation.

Qualifications

• 10+ years of relevant experience or equivalent degree.
• Experience with packet core networks and troubleshooting.
• Willingness to support emergencies and 24/7 duty on rotation.

Responsibilities

• Provide Tier 2/3 technical support for packet core network solutions.
• Diagnose and resolve network faults, performance issues, and service disruptions.
• Coordinate with customers, partners, and internal teams for escalations.
• Maintain records of issues, resolutions, and troubleshooting steps.

Skills

Packet Core

Troubleshooting

Cloud & Containers

5G/4G/3G

Customer Escalations

Networking Knowledge

Education

Bachelor's degree or equivalent

Tools

Trace Tools

Log Analysis Tools

Measuring Equipment

Job description

In this role you will provide Tier 2/3 technical support for packet core network solutions, ensuring prompt resolution of customer issues. Diagnose and resolve network faults, performance issues, and service disruptions. Manage escalations from customers, partners, and internal teams. Collaborate with engineering teams to resolve complex issues effectively. Monitor packet core network performance and proactively address potential issues. Perform routine maintenance, software upgrades, and patch deployments. Serve as a primary technical point of contact for customer support requests. Communicate effectively with customers, providing clear guidance and updates. Maintain detailed records of issues, resolutions, and troubleshooting steps.

How You Will Contribute And What You Will Learn

• Plan and execute technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. Shares knowledge in own professional area.
• Support areas by participating in emergency and 24/7 duty (emergency duty on rotational basis only for limited time in a month)
• Care SME Support - Packet Core.
• Support customers' regions- APAC & India, MEA & Europe, NAM
• Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.

Key Skills And Experience

• 10+ years of relevant experience and/or a graduate equivalent (or higher) degree.
• CARE SME SUPPORT - Packet Core.
• Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.
• Good in all technology call flows - 2G, 3G, 4G, 5G, as per 3GPP standards.
• Fault identification/correction/ reporting skills on the particular subsystem and equipment
• Ready to support Emergencies on a 24/7 basis

Nice to have

• Flexible to work in different time zones.
• Having Excellent in logical / analytical skills.
• Linux Cloud certification.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

About The Team

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond