Care Engineer

Nokia; Thiruporur; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Nokia seeks a Senior Care Expert / SME - Packet Core to deliver Tier 2/3 technical support for packet core network solutions. You will diagnose faults, resolve performance issues, manage escalations, and collaborate with Engineering to fix complex problems.

You will monitor network health, perform routine maintenance and upgrades, and act as the primary technical contact for customers. Occasional 24/7 duty may apply; location in Tamil Nadu, India.

Qualifications

• 10+ years of relevant experience in packet core support.
• Experience with troubleshooting tools and trace/log analysis.
• Knowledge of cloud and container infrastructure.
• 2G/3G/4G/5G networks knowledge per 3GPP standards.
• Willingness to support emergencies on a 24/7 basis.

Responsibilities

• Provide Tier 2/3 technical support for packet core solutions.
• Diagnose and resolve network faults, performance issues, and service disruptions.
• Manage escalations from customers, partners, and internal teams.
• Collaborate with engineering teams to resolve complex issues.
• Monitor packet core network performance and perform routine maintenance and patch deployments.
• Serve as a primary technical point of contact for customer support requests.

Skills

Packet Core

Troubleshooting tools

Cloud & containers

2G/3G/4G/5G knowledge

Emergency 24/7 support

Education

Bachelor's degree or higher

Tools

Trace & log analysis tools

Measuring equipment

Job description

Job Description

In this role you will provide Tier 2/3 technical support for packet core network solutions, ensuring prompt resolution of customer issues. Diagnose and resolve network faults, performance issues, and service disruptions. Manage escalations from customers, partners, and internal teams. Collaborate with engineering teams to resolve complex issues effectively. Monitor packet core network performance and proactively address potential issues. Perform routine maintenance, software upgrades, and patch deployments. Serve as a primary technical point of contact for customer support requests. Communicate effectively with customers, providing clear guidance and updates. Maintain detailed records of issues, resolutions, and troubleshooting steps.

How You Will Contribute And What You Will Learn

• Support areas by participating in emergency and 24/7 duty (emergency duty on rotational basis only for limited time in a month) as a
• Care Expert / SME - Packet Core.
• Support customers' regions- APAC & India, MEA & Europe, NAM
• Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.
• Plan and execute technical tasks requiring specialist skills in own professional area.
• Works independently with the responsibility for solving customer request cases and reporting according to processes.
• Identifies and solves technical problems.

Key Skills And Experience

You have:

• 10+ years of relevant experience and/or a graduate equivalent (or higher) degree as a Care Expert / SME - Packet Core.
• Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.
• Good in all technology call flows - 2G, 3G, 4G, 5G, as per 3GPP standards.
• Fault identification/correction/ reporting skills on the particular subsystem and equipment
• Ready to support Emergencies on a 24/7 basis

It would be nice if you also had:

• Flexible to work in different time zones.
• Having Excellent in logical / analytical skills.
• Linux Cloud certification.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.

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Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .